## Workspace Experience and Operations Lead UK**Workspace Experience and Operations Lead UK** The Workspace Experience and Operations Lead UK will lead the strategic delivery of comprehensive facilities management services for our premium financial services client's UK headquarters. This senior leadership role requires a dynamic professional who will drive operational excellence while creating exceptional workplace experiences that align with the client's brand and values.* Develop and execute the comprehensive FM strategy for the headquarters location, ensuring alignment with client business objectives* Lead and manage all hard and soft services delivery, including MEP systems, cleaning, security, catering, reception, and workplace services* Drive continuous improvement initiatives to achieve operational excellence and industry-leading performance metrics* Establish and maintain robust governance frameworks, including SLA management, KPI reporting, and regular client reviews* Manage annual FM budgets and drive cost optimization while maintaining service quality standards* Design and implement world-class visitor and employee experience programs* Oversee premium guest services including VIP hosting, event management, and executive support services* Lead workplace experience initiatives that enhance productivity, wellbeing, and brand representation* Collaborate with client stakeholders to understand evolving needs and translate into service delivery improvements* Manage high-profile events, client meetings, and corporate hospitality functions* Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field* Professional FM qualifications (BIFM, RICS, or equivalent) preferred* Minimum 10+ years progressive experience in senior FM leadership roles* Proven track record managing large-scale corporate headquarters or financial services environments* Deep expertise in integrated FM service delivery across hard and soft services* Strong commercial acumen with experience managing multi-million pound budgets* Exceptional client relationship management and stakeholder engagement skills* Demonstrated success in driving operational excellence and service transformation* Experience with workplace experience design and employee engagement initiatives* Outstanding leadership and team management capabilities* Strong analytical and problem-solving abilities* Excellent communication and presentation skills for C-suite audiences* Proficiency in FM technology platforms, CAFM systems, and data analytics* Knowledge of regulatory compliance requirements in financial services environments* Client satisfaction scores and NPS ratings* Operational KPI achievement (uptime, response times, quality scores)* Budget performance and cost optimization delivery* Health, safety, and compliance metrics* Employee and visitor experience feedback scores* Sustainability and environmental performance targets* Competitive salary and performance-based incentives* Comprehensive benefits package including healthcare and pension* Professional development opportunities and career advancement pathways* Exposure to cutting-edge workplace technologies and innovation* Opportunity to shape the future of workplace experience in financial servicesIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +**44** (**0**)**20 7493 4933** to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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