Your newpany
You’ll be joining a leading housing providermitted to delivering excellent customer service and supportingmunities. This organisation prides itself on creating sustainable tenancies and ensuring customers receive the help they need to manage their rent effectively.
Your new role
As an Ie Officer, you will be the first point of contact for customers with low-level rent arrears. Using outbound technology, you’ll negotiate affordable repayment agreements, promote payment by Direct Debit, and maintain accurate records on internal systems. You’ll also provide basic debt and benefits advice, liaise with internal and external partners, and work towards agreed KPIs to maximise ie collection. This is a fully office-based role, working Monday to Friday on a shift pattern between 8:00am and 7:00pm.
What you'll need to succeed
1. Experience in ie recovery, debt negotiation and collection.
2. Strongmunication skills and ability to handle challenging conversations professionally.
3. Knowledge of welfare reform and data protection regulations.
4. Excellent time management, organisational skills, and ability to work both independently and as part of a team.
What you'll get in return
5. A temporary contract until May 2025.
6. Opportunity to work in a supportive team environment within a respected housing organisation.
7. Valuable experience in ie management and customer service.