Job Description PSM Recruitment is looking for an experienced Operations Manager to lead and oversee the day-to-day operations of our client’s customs business. This is a senior leadership role suited to someone with a strong background in either custom/ logistics or the freight industry, who has proven experience managing teams, driving performance, and maintaining best-practice operational standards. You will play a key role in ensuring operational excellence, supporting team development, managing client relationships, and contributing to business growth. Key Responsibilities: Lead, mentor, and manage operational teams, including regular 1:1s, performance reviews, and development plans Oversee day-to-day operations to ensure smooth, compliant, and efficient service delivery Monitor and manage KPIs, productivity, and service levels Identify, troubleshoot, and resolve operational issues and escalations Ensure compliance with customs regulations, company policies, and industry best practices Continuous improvement across processes, systems, and workflows Drive new business Collaborate with senior leadership on operational strategy and business growth Implement and uphold company policies, procedures, and standards Key Skills & Qualifications: Proven experience in a customs, freight, or logistics environment Previous experience at an Operations Manager or senior operational leadership level Demonstrated ability to manage and motivate teams Strong problem-solving skills and the ability to manage complex operational issues Experience working with KPIs, reporting, and performance management Excellent communication and stakeholder management skills Strong understanding of best practice operations and compliance requirements A proactive, hands-on leader who can balance strategy with day-to-day management What is on Offer A senior leadership role within a growing and established business Competitive salary package Opportunity to make a real impact on operations and business growth Salary: £40000 - £45000 doe This is an excellent opportunity and if you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.