RM Recruit is working in partnership with our London based client to recruit a Civica Cx Systems Officer on a permanent basis. This role benefits from mostly home working with office presence required once / twice per month. This is a fantastic opportunity for an experienced Civica Cx professional to take ownership of system optimisation, support, and continuous improvement across a well-established ICT function.
Main duties include :
* Acting as the organisation’s subject matter expert for Civica Cx, including modules such as Asset Management, Repairs, Rents, CRM and the Customer Portal.
* Configure, maintain and improve system workflows, permissions, and processes to enhance functionality and efficiency.
* Support users with technical issues, resolving data queries, workflow errors, and system problems promptly.
* Lead improvements to data quality, conduct data audits, and support integration with external systems such as Civica Financials, Allpay and contractor platforms.
* Coordinate system testing, upgrades, patch deployments and release management.
* Work closely with operational teams to identify opportunities for system optimisation and drive business process improvements.
* Develop user guides, training resources and deliver workshops to increase user capability and confidence.
Produce reports and dashboards using SQL, Power BI and other reporting tools to support informed decisio...
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