Job Title:
Apprentice – Customer Service & Sales Assistant
Company:
Japanese Head Spa Co.
Location:
Tunbridge Wells, Kent (Office-based)
Job Type:
Apprenticeship (Full-time)
Schedule:
Monday to Friday, 9:00 AM – 5:00 PM
Salary:
Apprenticeship wage (in line with government guidelines) + staff benefits
Begin Your Career in Wellness & Sales with Japanese Head Spa Co.
Are you organised, confident on the phone, and excited to learn how to build relationships with customers? This is a fantastic opportunity to join a fast-growing wellness brand as an Apprentice Customer Service & Sales Assistant at our Tunbridge Wells office.
At Japanese Head Spa Co., we specialise in training, equipment, and products for Japanese head spa — and we work with clients all over the UK and internationally. You'll gain hands-on experience in customer care, admin, sales, and wellness product knowledge in a calm and supportive office environment.
Your Key Responsibilities
* Contact past or interested customers to follow up and encourage them to complete their booking or purchase
* Respond to enquiries by phone, email, social media and live chat in a friendly, professional manner
* Process orders for products and equipment and training
* Assist with customer questions about training courses, tools, equipment and our Cherry Blossom product line
* Engage with existing and former clients to maintain relationships and support ongoing business opportunities.
* Keep accurate records in our CRM system
* Ability to demonstrate initiative by proactively presenting new ideas and improvements to management.
* Support the team with general admin and day-to-day office tasks
* Learn about sales techniques and customer engagement
* Weekly reporting to management
What We're Looking For
* Confident communicator, especially on the phone
* Friendly, professional, and self-motivated
* Willing to follow up with customers and ask for the sale (training provided)
* Strong attention to detail and good time management
* Basic IT skills (email, spreadsheets, typing)
* Positive attitude and a genuine interest in beauty, wellness, or Japanese culture
* No previous experience needed — just the right mindset and eagerness to learn
What You'll Gain
* Nationally recognised qualification (Customer Service or Business Admin Level 2/3)
* Real-world experience in customer care, admin, and sales
* Mentorship and support from a growing wellness brand
* Friendly, wellness-focused working environment
* Staff discounts on treatments and products
* Potential for full-time employment after apprenticeship
Details
* Location: Tunbridge Wells, Kent (must be able to commute daily)
* Hours: Monday–Friday, 9 AM–5 PM
* Duration: 12–18 months
* Salary: Government apprenticeship rate + progression potential
How to Apply
Click Apply Now and upload your CV. Include a short note about why you're interested in wellness, beauty, or sales and what you'd like to gain from this opportunity.
Job Types: Full-time, Apprenticeship
Pay: £14,722.50 per year
Ability to commute/relocate:
* Tunbridge Wells TN2 3DH: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* please review our website in advance and be prepared to share your impressions during the interview
Work Location: In person