Job Description
Administrator - Permanent Role
Location: Salford- Fully office based
Salary: £26,200 - £27,000 per annum
Permanent, Full-time
About the Role
My client based in Salford are looking for an Administrator to join their team. You'll play a crucial role in supporting individuals through Access to Work and private service journeys. You'll handle everything from coordinating equipment deliveries and arranging training sessions to liaising with clients and internal teams. Whether it's answering queries or managing logistics, you'll ensure our clients feel supported, informed, and empowered every step of the way.
Key Responsibilities
1. Respond promptly and professionally to email and phone enquiries
2. Process Access to Work (ATW) and private workplace adjustment orders
3. Manage payments and prepare standardised quotations
4. Maintain accurate data entry and manage internal systems efficiently
5. Collaborate across departments: Quotations, Training, Warehouse, Procurement, and more
6. Follow up on outstanding cases and ensure timely completion of service actions
7. An excellent communicator - both verbal and written, with empathy and professionalism
8. Highly organised - confident juggling tasks and managing time effectively
9. Proactive and problem-solving - able to take initiative and drive resolutions independently
10. Detail-oriented - committed to accuracy in data and process
11. IT proficient - skilled in Microsoft Office, email, CRMs (e.g. OCRM), and online forms (e.g. JotForm)
12. Customer-focused - ensuring clients feel supported and well-informed
13. A team player - thrives in collaboration and cross-functional communication
Ideal Experience
14. Prior experience in an administrative or coordination role
15. Managing shared inboxes and customer service processes
16. Familiarity with Access to Work or workplace adjustment services (preferred)
17. Experience coordinating logistics for training, equipment, or coaching