What's involved with this role: Temporary Customer Relations Specialist/ Admin Reference no: VLA 5248303 Pay Rate: £11.69 per hour PAYE 40 Monday to Friday, 08:00 - 17:00 This opening assignment is for 1-2 months City: CANNOCK Take responsibility for all aspects of the customer relationship for ‘house’ accounts portfolio. This will be achieved by offering customers an enhanced customer experience when changing any elements of their services, avoiding potential threats to terminate(TTT). The Customer Relationship Specialist will also identify the potential to enhance and grow the customer's account introducing other service offerings. The objective will be to provide customers with an improved customer journey with first class case resolution. Success will be measured through positive revenue, retention rates and an extended length of service agreements. Key Responsibilities Work with the Customer Experience Advisors to ensure all aspects of customer contacts are accurately captured and cases created and processed in a timely manner. Ensure that all customer activity/communication is logged in Salesforce to provide visibility to other stakeholders Regularly communicate with the Operational Teams to keep them informed of customer relationship activities (and root cause analysis) associated with their Depots. Ensure all stakeholders are fully briefed regarding all associated customer relationship strategies Understanding fully the reason for the customer’s call and their concerns and creating actions to ensure that all TTT risk is minimised and the customer is retained. Nurture and repair relationships with existing customers potentially looking to leave Represent the best interests and promote the value of strategic objectives and purpose Respond appropriately to all Salesforce cases and customer communications in a timely manner achieving the corporate KPI’s set Recognising internal customers and ensuring that you communicate effectively with a customer centric ethos. Prepare and issue quotations, contracts and all service related enquiries. NB: Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and job title exactly. To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do no t offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: Qualifications: GCSE’s in English/Maths (or equivalent) at Grade C or above Knowledge: Waste industry knowledge Industry/product understanding Understand the need for process. Experience: Experience of working in a fast paced environment Telephone sales experience Proven experience in objection handling Experience with IT/CRM systems Contractual Negotiations Skills & Abilities: Excellent Negotiation skills Influencing Skills Ability to prioritize and organize Work under your own initiative and as part of a team. Written and verbal communication ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please