About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Volume Quoting Team Leader
Location: Manchester (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe\'s largest privately-owned IT Company
Role purpose
This is a key role in driving customer experience across SCC reselling business and particularly in support of the Digital Workspace and collaboration BU’s. Responsibility will be focused on managing the offshore quoting team in place to carry out volume quoting across the SCC business.
Role will include:
* Being part of the management team providing a high-quality experience of quoting for the SCC customers
* Working with Vendor Operations Manager to ensure all team processes are agreed and documented
* Driving continued service improvement and enhancing customer experience
* Making sure that the offshore team are regarded as an extension of the SCC UK function
In order to fulfil this role, the job holder must be available to travel to SCC Romania offices to meet with the team on a regular basis (minimum once a quarter once team is established)
Key responsibilities
* Be the primary contact for the offshore quoting team within the business and as such be available to attend workshops/meetings in SCC Romania office as required during initial go live period
* Continuously review service and performance against SLAs set by the business looking for cost and margin improvements
* Ensure that the team are provided with initial and ongoing commercial training on key vendor technologies to ensure best price is being provided to the business using appropriate pricing structures / programmes / bid process as relevant
* Ensuring that the team are working to agreed processes and procedures
* Ensure the team have access to all relevant tools to create customer facing quotations in appropriate format with any associated documentation as necessary
* Maintain communication with the sales teams, vendors and UK supply chain on an ongoing basis to continually ensure the service is fit for purpose
* Ensure proactive deal registration & bid/pricing management on smaller deals.
* Generate reports on a regular basis using the data that is generated by the team and look for trends that will assist SCC in developing a better position in the marketplace
* Ensure department complies with all company policies and procedures
* Be responsible for delivering excellent standards in customer service
* Be responsible for any first line escalations/issue resolution
* Gather customer feedback (internally and externally) to allow quality benchmark of the service that is being delivered
Skills and experience
* Proven experience in industry and sound technology background
* Excellent communication skills
* Track record of managing teams – experience with remote teams preferred
* Understanding of the process of managing quotations
* Good analytical and commercial skills
* Extremely organised and able to multi task
About Us
SCC is Europe\'s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
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