Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.
To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.
This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.
We are looking for a Water Implementation Analyst to join our successful Siteworks team. This role is home based with occasional travel to our offices required.
Role and Responsibilities
The Water team requires an organized, self-starter to manage a workload of project and audit recommendations to realise savings and refunds for our customers.
The team are responsible for auditing water accounts and reviewing opportunities to assist our clients with cost recovery and implementing savings.
Reporting to the Head of Water Auditing, the successful candidate will be confident in dealing with internal account managers, suppliers and clients, have experience in using CRMs and strong IT skills.
The successful candidate's responsibilities will include but not be limited to:
* Using our internal CRM system, submit and track refund and savings opportunities as directed by the Water Audit team following analysis or on-site audits.
* Manage a log of claims for multiple customers.
* Compile evidence packs to support challenges and claims to suppliers.
* Schedule workflow to follow up and escalate at appropriate times.
* Managing the submission of refund allowances where appropriate.
* Maintain and develop positive relationships with client suppliers (water retailers and wholesalers) and 3rd party contractors to effectively resolve queries and claims raised.
* Provide regular MI reporting of the progress of claims submitted, forecast and log of completed and successful claims.
* Attend and contribute to supplier meetings as required.
* Report audit recommendations and results to clients.
* Recording / updating processes where necessary.
* Take an active part in process transition to increase speed / efficiency of query submission, follow up and resolution.
Qualifications and Experience Requirements
Essential:
* Confident and professional telephone manner
* Experience working with CRM systems
* Excellent English and Mathematics
* A good working knowledge of Microsoft Office applications (Excel essential)
* Good negotiation skills
* An inquiring mindset and determination to overcome obstacles to pursue claims to a successful resolution
* Ability to meet deadlines and prioritise activities
* Ability to analyse technical reports and develop recommendations in plain language
* Have a positive attitude, integrity and self-motivation
* Diligent and with an eye for detail
Desirable:
* Water Industry experience
* Good knowledge of the current and historic UK Water market regulations
* Knowledge and understanding of UK Water market pricing and charging schedules
* Ability to support and lead system and process development opportunities
* Good presentation skills
* Good networking and interpersonal skills across client & delivery teams
* Team player willing to support others
What we offer
* Training and development opportunities
* Company pension
* Sharesave scheme
* Life insurance
* 4pm finish on Friday
If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck!