Job Description
On-Site Account Manager
HG Recruitment are one of the country`s fastest growing and leading logistic and HGV C+E Class 1, C Class 2 driver and industrial recruitment experts in the supply chain industry, we have large key account contracts with some of the largest blue chip distribution companies, national hauliers and supermarket chains in the country.
Since 2003 HG Recruitment have offered a caring and considerate service to their workforce; and we are currently looking for an experienced Account Manager to enhance the account performance within our on-site alliance based in Northampton
Working pattern will be Tuesday to Saturday however flexibility is required when adapting to the needs of the business and General Manager of the site as this may dictate working patterns.
Salary£30k negotiable dependent upon experience
Person specification:
You will have a mature outlook and with a keen interest in automation that can be demonstrated through extensive experience within the supply chain sector.
You should have knowledge and proven ability to pull together analytical data that can be demonstrated in both spreadsheet and graphical presentations.
Focusing around managing and delivering constant and seasonal rotas to ensure staff retention, reducing attrition is also key to this role.
Primary Objective
To maximise the daily service by maintaining the quality and quantity of candidates recruited for the On-site for the supply of HGV Class 1 and Class 2 temporary workers to our client whilst maintaining HG Recruitment`s compliance standards along with day to day planning to fulfil the daily requirements to accommodate the needs and requirements of the client
Secondary Objectives
To complete regular service reviews and maintain accurate records and minutes whilst relaying information to the branch as required
To complete priority meetings such as peak periods and maintain accurate records and minutes whilst relaying information to the supporting branch as required
Communicating change and tasks effectively to relevant teams and seeing them through to fruition
Utilise planning and analytical skills
Following company procedure
Providing additional support where required
Tasks/duties/responsibilities
* Deliver, Monitor and analyse KPI's
* Identify threats (competitor activity)
* Identify opportunities
* Set and meet revenue targets
* Conduct weekly service reviews
* Identify resources needed to meet targets
Service
* Managing and meeting the clients' expectations
* Attending meetings, training, seminars
* Providing feedback and reports in a timely manner to the client and managers
* Setting objectives for strategic implementation
* Support the branches on client driver challenges
* Supply relevant information to payroll department and branches regarding clients and new clients
* Organise inductions or assessments if required
* Complete all applicable KPI's and administration in a professional and auditable manner
Experience/Qualifications
Desirable experience
* Degree educated
* Sales customer service background
* Strong technical knowledge relevant to the logistics and transport sector
Essential Skills
* Previous experience in a similar role
* Ability to converse at all levels of internal and external stakeholders
* Exceptional admin and time keeping
* As a minimum: Intermediate IT skills, including knowledge of Excel, Word and Powerpoint
* Ability to learn new technology and system process
Key performance Indicators
* Presentation of account plans to senior management and clients
* Daily shift fulfilment
* Peak trading forecasting and fulfilment
* Client maintenance
* Staff Retention/Reduced attrition
* Auditable compliance
If you are looking for an exciting challenge within a fast-paced environment and have a desire to enhance and progress your opportunities, then in the first instance please apply online with a CV and covering letter or direct to or visit our website www.h-g-recruitment.com
Why HG
With 21 years of experience in recruitment, HG has built a strong reputation for offering great job opportunities across multiple sectors, including transport, logistics, and healthcare. We operate nationwide, 24/7, ensuring we can match you with the right job. Join our team and discover a role that suits your skills!
HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions.
Should you require specialist assistance to support you in this application process please contact the branch as indicated above
We have a zero-tolerance policy towards sexual harassment, as defined by theEquality Act 2010, and we take proactive steps to prevent it.
HG Recruitment are proud to be champions against modern slavery and belong to stronger together.
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