IT Business Analyst (433453) City of London, England
Salary: GBP80000 - GBP80000 per annum + 5% bonus
IT Business Analyst
Hybrid/London
We have an exciting new opportunity for a Business Analyst to join Robert Walters as a Workforce Consultant. As an Employed Workforce Consultant, you will benefit from permanent employment with Robert Walters and will be deployed on an interim or project basis into our clients' organisations. In return, we will provide you with the opportunity to develop your skills with ongoing training and professional accreditations.
About the role:
The IT Business Analyst role involves creating standard documentation aligned with the Service Design & Introduction process, using ITIL expertise to design, in collaboration with stakeholders, the best fit support model for AXA services within AXA UK. You will own and manage the work of designing a Service model for AXA UK services, taking the documentation through the relevant stage gates and approvals until deployed into BAU.
You will act as part of the Service Design and Introduction team, embedded into projects and deployments to ensure that IT Service Management subject matter expert knowledge is applied to Service Management-related activities.
Key accountabilities & responsibilities:
* Complete the Service Design Pack and Service Introduction Checklist documents for the services assigned to you within specified deadlines.
* Ensure that documentation meets the correct standard within AXA, as closely aligned to industry best practices as possible and to meet AXA’s and our regulators' operational service standards.
* Follow governance processes, where relevant, as part of the project deployment you’re assigned to.
* Attend Change Boards, Architecture Boards, and Risk Boards where necessary.
* Participate in relevant project calls to advise on Service Management activity, queries, and decisions.
* Work collaboratively with business representatives and project teams to produce the Service Design Pack and Service Introduction Checklists according to project timelines.
* Align to the strategy for Service Design and Introduction (e.g., policies, roles, standards, frameworks, etc.).
* Support in identifying any Service Design and Introduction potential risks in the programmes and projects assigned to you, ensuring they are raised with the Service Design & Introduction team.
* Provide insight and service management knowledge when reviewing service agreements for AXA, ensuring they align with AXA’s standards and best interests.
* Review and advise on appropriate OLAs/SLAs in place to support any new services introduced.
* Collaborate and consult with aligning stakeholder groups around a common vision.
* Use insight and experience of the Service Design and Introduction process to contribute to continual service improvement.
* ITIL certification (nice to have).
* Development of processes, workflows & techniques.
* Knowledge of IT industry & best practices.
* Agile Methodology.
* Understanding of 3rd party supplier management principles, including Service Agreements.
* 3+ years IT Service Management experience.
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