Salary: £60,000 - 65,000 per year Requirements: 5 years experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software environments Strong experience with Microsoft Dynamics 365 Business Central Proven ability to manage complex, multi-stakeholder customer relationships Strong commercial acumen with a track record of driving account growth and retention Excellent communication skills, confident engaging at operational and senior leadership levels Highly organized, able to manage competing priorities across multiple accounts Familiarity with Hubspot CRM is advantageous Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers Build and maintain account strategies aligned with customer objectives, challenges, and business priorities Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders Serve as the primary commercial point of contact for your accounts Set and manage clear expectations around scope, delivery, and timelines Coordinate internal teams to ensure customer actions are completed, outcomes are delivered, and accountability is clear Identify and drive opportunities for account growth, including upsell, cross-sell, contract expansion, and service optimization Create and manage revenue and growth plans for each account Lead contract renewals and commercial negotiations, ensuring alignment with customer value Proactively identify and mitigate risks to customer satisfaction and retention Contribute to the ongoing development and maturity of account management practices across the business Champion best practices in customer engagement, retention, and commercial strategy Technologies: CRM ERP HubSpot Office 365 More: We are a dynamic organization seeking a Senior Account Manager for Microsoft Dynamics 365 Business Central, based in the UK South, with a hybrid/remote work model requiring only 1 to 2 days in the office per month. We offer a competitive salary between £60,000 and £65,000, along with generous benefits such as birthday leave, a pension from day one, critical illness cover, an EV salary sacrifice scheme, and access to Microsoft certification training. Join us for a chance to work in a digitally innovative workplace and contribute to our growing team. last updated 12 week of 2026