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Supervisor - Personal Shopping, Newtownabbey
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Client:
Frasers Group
Location:
Newtownabbey, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
26.06.2025
Expiry Date:
10.08.2025
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Job Description:
Flannels is a leading luxury retailer known for delivering an exceptional shopping experience with a curated selection of the world’s most coveted brands. Our Supervisors, with the support of their sales team, play a key role in offering bespoke styling advice and a premium, personalised service to our customers.
We are now looking for trend-aware & fashion-conscious retail leaders to join our team in Flannels Belfast.
Job Responsibilities:
* Maximise turnover to exceed targets and identify opportunities for improvement.
* Manage and motivate the team to meet and exceed sales targets.
* Be present on the shop floor to drive sales personally and through the team.
* Ensure exceptional customer service at all times.
* Equip team members with tools and knowledge to meet business objectives.
* Manage presentation and merchandising of seasonal stock according to Head Office directives.
* Monitor market trends, upcoming promotions, and local competitors.
* Drive and deliver KPIs.
* Create and maintain customer profiles via Flannels’ clienteling tool.
* Develop strong relationships with customers to foster loyalty and repeat business.
* Research and source products to meet client needs.
* Respond promptly to all enquiries.
* Perform additional duties as required within your role.
Qualifications and Profile:
* Exceptional people management skills with strong leadership and motivation abilities.
* Excellent communication, planning, and organizational skills.
* Passionate about fashion with extensive knowledge of luxury brands and designers.
* Strong interpersonal skills and a people-oriented approach.
* Target-driven with proactive sales strategies.
* Ability to thrive in a fast-paced, client-focused environment.
Personal Qualities:
* High energy to drive projects to completion.
* Confident, assertive, positive, and enthusiastic.
* Professional appearance and manner.
* Trend-aware, fashion-conscious, and well-presented at all times.
Additional Information:
* Base salary £30,222 per annum
* Weekly, monthly, and quarterly bonuses.
* 20% staff discount across all Frasers Group brands.
* Participation in the Fearless1000 Incentive Scheme.
* Development courses with national qualifications.
* 50% uniform discount.
* Cycle-to-work scheme.
* Long service awards.
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