Kinetic in Milton Keynes is hiring a Senior Service Operations Lead to bridge gaps between operational teams and customers. In this critical role, you will manage escalations, ensure consistent handling of service issues, and drive root cause analysis. Strong customer relationship management, technical fluency, and the ability to influence without authority are essential. The position offers a range of flexible benefits, including 25 days of holiday and a performance-related bonus scheme, as well as a collaborative, people-first culture.
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