The Opportunity
About the Role
We’re looking for a proactive and patient focused person to join our team. You’ll be the first point of contact for patients and practices, ensuring every interaction delivers excellent care and support. From handling calls and live chats to assisting with finance applications and practice recalls, you’ll play a vital role in keeping our operations running smoothly and ensuring patients receive the best possible experience.
This is a fantastic opportunity for someone with strong communication skills, great attention to detail, and a passion for providing exceptional service.
This is a full time, permanent role, 40 hours per week Monday - Friday 08:30 - 17:30 based in the support office in the heart of Watford.
What You’ll Do
· Answer Support Office calls, live chat, and new patients enquiries (Invisalign, Implants, Cosmetic Dentistry, etc.). via our CRM system – including bookings and follow ups.
· Manage overflow reception calls from practices.
· Speak with patients about treatment plans and support with finance applications.
· Handle clinician referrals and ensure smooth communication between patients and clinicians.
· Support with practice recalls and reminders.
· Liaise with phone providers to manage diversions and practice voicemails.
· Maintain and update trackers, reporting as required.
· Monitoring of the groups central email inbox.
· Identify and implement improvements to enhance patient experience.
· Ensure GDPR compliance at all times when handling patient data.
· Work closely with patient support and wider team to meet KPIs and OKRs.
· Support internal communication to ensure smooth collaboration across teams.
· Carry out other reasonable tasks as requested by your line manager.
What We’re Looking For
· Excellent communication skills (both verbal and written).
· Strong organisational and time management skills.
· Patient focused mindset with a commitment to high standards of care.
· Ability to handle sensitive information confidentially and responsibly.
· Proactive approach with problem solving skills and attention to detail.
· Comfortable working independently and as part of a team.
Desirable:
· Experience in the dental sector.
· Familiarity with patient management systems.
In return we can offer you a great range of benefits including:
* Staff referral schemes
* Birthday off each year!
* Free parking
* Discounted dental treatment after 6 months service, extended to family after 12 months
* Support from our People Team, Finance and other support teams should you ever need it
* Fully funded DBS checks
* Access to an Employee Assistance Platform, your mental well-being matters to us!
* Career mobility and progression opportunities
* Auto enrolment into a pension after 3 months service
Interested? We can't wait to hear from you!
The Company
Together Dental is a growing group of practices led by forward thinking, caring dentists with a shared vision to provide outstanding dental care for both NHS and private patients.
We value the trust that our patients have placed in us and work hard to protect that trust. Our team are passionate about working together to deliver the best possible care in a friendly and welcoming environment