Estates Manager
We are working alongside a global leader in commercial real estate services. Our client operates in more than 70 countries providing deep local and global insights that create significant value for occupiers and investors around the world.
Our client can provide you with a genuine opportunity to work with a progressive and innovative employer. They are a business pushing to the front of the Integrated Workplace and FM services world. You will make enduring professional relationships; you will work alongside some of the best professionals in the business.
If you are focused on aspiration, they will embrace that. More than anything else, they are a people business, their business is their people.
This role is an opportunity to really show what you can do and genuinely add value to a role, make it yours
As an Estate Manager
The role would be overseeing the management of a large, diverse geographical portfolio. The role would provide occupier clients with full property management services, collaborate and manage the performance of other skill lines across the Group and deliver a best-in-class service to our clients. You will be responsible for managing and developing talent and performance, client satisfaction, providing market leading advice.
Core responsibilities
* Delivery of Estate Management services to client across geographical patch
* Liaison with clients and 3rd parties i.e. landlords and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant
* Ensure adherence to lease terms and compliance with statutory requirements
* Take responsibility for management of client relationship at both Estate Manager and Senior Estate Manager
* Deliver client reporting
* Creates an environment which enables individuals and teams to perform at their best. Communicates expectations and agrees clear performance standards, addresses performance issues promptly and fairly.
* Manages and coaches a team of multi-skilled Senior Surveyors, Surveyors and Estates Assistants to provide contracted services to clients
* Takes accountability for executing plans, delivering objectives, and achieving business results. Addresses issues quickly, makes informed decisions and takes ownership regardless of the outcome
* Creates and develops lasting and mutually beneficial relationships to ensure client and stakeholder satisfaction, both internally and externally
* Actively develops relationships with key stakeholders both internally and externally, interpreting the stakeholder’s objectives, success criteria and operating environment and responds accordingly to drive satisfaction
* Actively seeks stakeholder feedback to identify and resolve issues before escalation. Creates open, two-way communication with clients and stakeholders. Balances both stakeholder needs and business outcomes and always delivers on promises
* Management of client financial management, expense & income budgeting, ensuring forecasts aligned to target measures
* Compliance with statutory requirements
Core Knowledge & Experience:
* A proven track record of post qualification practice and knowledge within Property and/or Estates Management
* Up to date knowledge of legislation regarding property management
* Demonstrable technical competence in property management
* Client Finance e.g. budget management and re-forecasting
Sound like you? then please get in touch!
My client is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. D E & I is engrained in their DNA.
If you need any reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – please contact us on info@spencermarshall.co.uk for assistance