Job Description
Client Services & Insurance Coordinator
Vets4Pets Basildon 24-Hour HospitalFull Time | 5 Days per Week | No Weekends18-Month Fixed-Term Contract
Join Our Growing 24-Hour Hospital Team
Vets4Pets Basildon is a family-run, RCVS-accredited 24-hour hospital committed to delivering exceptional patient and client care within a supportive, progressive, and collaborative environment.
We are looking for an organised, compassionate and proactive Client Services & Insurance Coordinator to join our team during an exciting period of growth and development within the hospital.
This is a varied and rewarding role ideally suited to someone who enjoys helping people, thrives in a fast-paced environment, and can confidently balance administration, communication, and client support responsibilities.
The Role
This position will play an important role in supporting both our clients and clinical teams by helping ensure smooth day-to-day communication and efficient management of insurance and client care processes.
Key responsibilities will include:
* Processing direct and indirect insurance claims
* Liaising with insurance companies and clients regarding claims and supporting documentation
* Supporting reception and client care teams when additional cover is required
* Assisting with client queries, concerns, and complaint resolution in a calm and professional manner
* Helping maintain a positive client journey throughout their pet's episode of care
* Administrative support to the wider hospital team where required
What We're Looking ForWe are seeking someone who:
* Has excellent communication and interpersonal skills
* Is empathetic, calm, and solution-focused
* Is highly organised with strong attention to detail
* Works well under pressure in a busy environment
* Is confident handling sensitive conversations professionally
* Enjoys working collaboratively as part of a team
* Previous veterinary, insurance, medical, healthcare, or customer service experience would be advantageous, but attitude and willingness to learn are equally important
What We Offer
* A warm, supportive and collaborative team environment
* Opportunity to work within a busy and progressive 24-hour hospital
* Structured support and training
* Exposure to a varied and rewarding role
* Staff wellbeing support and colleague benefits
* A culture built around compassion, teamwork, and continuous improvement
At Vets4Pets Basildon, we are passionate about creating an environment where both our patients and colleagues can thrive. If you are someone who genuinely enjoys helping people and wants to be part of a caring and forward-thinking team, we would love to hear from you.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!