Job Description
Service Operations ManagerChertsey (office based)£43-47,000Our client is seeking a proactive Service Operations Manager to lead and streamline their operational functions. You'll oversee service desks, schedulers, planners, and admin teams—ensuring effective coordination with field engineers and delivering top-tier service performance.Key Responsibilities
* Manage service desk, planning, and admin functions
* Ensure compliance with KPIs, SLAs, and contracts
* Drive process improvements and operational efficiency
* Provide performance reports and insights to leadership
* Lead and develop high-performing teams
* Liaise with clients and stakeholders to maintain strong relationships
Experience Required
* Experience in operations within property services
* Strong leadership in managing service teams and back-office functions
* Commercially aware, with contract and field operations knowledge
* Skilled in data analysis and reporting
* Confident communicator with excellent stakeholder management
* Experience with social housing or MoD contracts (a plus)
Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.