An exciting opportunity has arisen for a Switchboard Team Leader to join our Estates and Facilities Team!
A Southport Hospital switchboard team leader manages the hospital's primary telecommunications and communication services, overseeing the telephonists who are the first point of contact for calls, ensuring efficient handling of emergency procedures like cardiac arrests, coordinating paging and radio systems, and training staff to maintain continuous, high-quality service.
The role involves leadership to inspire the team, assisting callers with queries, maintaining professional communication with staff and the public, and ensuring all emergency policies are followed correctly.
Responsibilities:
* Organise, develop and improve Telecommunications Services throughout the Trust
* Promote within and on behalf of the Telecommunications Department, excellent public relations with patients, visitors and staff as well as members of the public.
* Provide advice to service users to ensure that they obtain the maximum support from the service.
* Co-ordinate and maintain all activity records and fulfil routine administrative duties.
* Ensure efficient, cost-effective management of all Telecommunication services.
* Ensure compliance with the Trust Quality Strategy, Operational Management
* Organise and plan own work routine.
* Liaison with relevant suppliers of communication equipment for maintenance purposes.
* Assist with the testing of fall-back equipment and associated procedures. Provide advice and guidance on the specialised procedures, Major Incident, Cardiac Arrest, Fire alarms, General Alarms, Bomb Scares.
* Maintain and monitor all on-site Ascom's, long range pagers and mobile telephony and keep an up-to-date register of all holders.
* Input information into the computer systems as required Involvement in the review of departmental work instructions and procedures.
Leadership:
* Provide effective and motivational leadership to the team.
* Provide guidance and a knowledge base for new and existing staff.
* Involvement in the recruitment, selection and interview process
Quality:
* Ensure compliance with Facilities Management standards Ensure compliance with the Trust Quality Strategy 2012/15 and operational policies as appropriate
* Ensure effective delivery of services to service users and customers.
Risk:
* Ensure all staff observe legal requirements
* Responsible for the safe use of all equipment
* Carry out Risk assessments, Manual Handling Assessments and COSHH assessments.
* Ensure compliance and operational observance of safe working practices as detailed in all aspects of risk management
Equality, Diversity, and Inclusion:
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.
We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under-represented groups.
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