Overview
Kühne + Nagel (AG & Co.) KG
Oversee customer onboarding into platforms such as SharePoint, JSM, CargoWise, and myKN, ensuring accurate data flow and system readiness. Influence and guide teams across sales, operations, systems, and customer service to achieve project goals. Drive adoption of new systems and processes while serving as the primary liaison for clear, proactive stakeholder communication. Improve operational efficiency and customer satisfaction through successful implementations that reduce costs and strengthen long-term client relationships.
What you create impact
* Manage the full lifecycle of customs implementation projects across Control Tower and Brokerage teams, ensuring timely, high-quality execution.
* Conduct AS-IS and TO-BE process mapping to identify efficiencies and implement optimized workflows.
* Align internal teams, clients, and external partners to meet implementation requirements and ensure seamless collaboration.
* Oversee customer onboarding into platforms such as SharePoint, JSM, CargoWise, and myKN, ensuring accurate data flow and system readiness.
* Influence and guide teams across sales, operations, systems, and customer service to achieve project goals.
* Drive adoption of new systems and processes while serving as the primary liaison for clear, proactive stakeholder communication.
* Improve operational efficiency and customer satisfaction through successful implementations that reduce costs and strengthen long-term client relationships.
* Maintain adherence to global and local customs regulations, mitigating risk and safeguarding operational integrity.
What we would like you to bring
* Proven experience with implementation methodologies (GCIM preferred; PRINCE2 or Agile also valued)
* Background in logistics or supply chain operations preferred
* Understanding of customs brokerage processes is preferred
* Strong escalation management and issue resolution capabilities
* Confident in customer-facing roles across all organizational levels
* Excellent time management and organizational skills
* Proficient in Microsoft Office, especially PowerPoint, Excel, and Visio
* Familiarity with CargoWise and JSM systems is a plus
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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