On behalf of our client, a tech-led, award-winning company who is driving a change in the parking industry and reimagining urban mobility, we are currently looking for a detail-oriented and reliable Client and Customer Support Specialist to join their growing team.
Their mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, they’re scaling rapidly.
Role Overview:
This role is an excellent opportunity for a motivated professional with experience in customer support who is eager to work in a fast-paced, tech-driven environment. As a Customer and Client Support Specialist, you will handle a wide range of support queries, ensuring high-quality service and effective resolution of customer and client issues.
Key Responsibilities:
* Customer & Client Assistance: Provide support to drivers and clients, addressing queries and support requests efficiently via Zendesk.
* Stakeholder Communication: Engage with a variety of internal and external stakeholders to resolve issues across the company’s service estate.
* Fast-Paced Problem Solving: Manage multiple cases simultaneously, adapting to a dynamic and multi-faceted environment.
* Collaborative Approach: Work closely with different departments to ensure seamless issue resolution and customer satisfaction.
Skills & Qualifications:
* Strong Written Communication: Excellent written English skills, ensuring clear and professional customer interactions.
* Customer Support Experience: Proven background in a customer-facing role, with a passion for problem-solving and delivering exceptional service.
* Team Player: Ability to collaborate with different teams and systems to find effective solutions.
* Adaptability: Capable of managing a fast-paced workload and handling diverse inquiries with efficiency.
What They Offer:
* Hybrid Work Environment: Work 2-3 days per week from the office in Croydon, with flexibility to work remotely.
* Competitive Salary: Entry-level position offering a gross salary of £25,400 per year.
* Structured Training: Comprehensive training provided to ensure success in the role.
* Career Development: Opportunities for growth and advancement within the company.
* Team Culture: Weekly team lunches on Mondays and regular company social events, fostering a collaborative and enjoyable work atmosphere.
* Dynamic Start-Up Environment: The chance to work at one of the UK’s top startups, making a tangible impact in a company that is shaping the future of urban mobility.
Why Join?
This role offers a chance to join a company at the forefront of transforming its industry. With a focus on innovation, accuracy, and operational excellence, this position is perfect for individuals eager to learn, grow, and contribute to the success of a dynamic team. If you’re a motivated individual with a keen eye for detail and a willingness to learn, apply today and take the first step in your career!