B2B Customer Sales Administrator
Job Location: Shirwell near Barnstaple North Devon, moving to South Molton
Job Type: Permanent
Salary: Up to £28,000 per annum, depending on experience
Hours: 40hrs per week – Monday-Friday, 8.30am-5.30pm
Benefits
Free onsite parking, 28 days holiday including bank holidays. Ongoing progression and development. Social events.
We are looking to recruit an experienced Sales Administrator to join our thriving distribution business in Barnstaple. We are moving to purpose-built warehouse and office facilities in Autumn 2025 in South Molton so you must be able to drive.
Working in a friendly team of 7, you will look after around 20 long-standing customers and their projects. We support installers and specifiers of renewable heating systems with design, specification and market leading products. This is a busy role that will see you providing excellent customer service, providing quotations, processing orders, communicating with other departments and ensuring projects are running smoothly.
Some of your duties will include;
* Building relationships with new and existing customer.
* Taking briefs from Client’s for their heating projects and co-ordinating heat calculations, underfloor heating and MVHR designs with the relevant specialist departments.
* Producing Client proposals and quotes.
* Loading sales orders onto Sage.
* Co-ordinating deliveries of materials with the logistics teams.
* Communicating with suppliers, purchasing & logistics to delivery kit on time and ensure clients are kept informed.
* Responding to customer enquiries regarding stock, progress and pricing.
* Managing our returns policy with purchasing to ensure Client’s issues are dealt with in a timely manner.
* Maintaining accurate records on our CRM system.
* General office administration including updating internal databases. Filing and record keeping. Answering phones and general office support like booking meetings, co-ordinating stationery orders etc.
* Basic IT maintenance i.e. printer maintenance, computer maintenance etc.
* Attending tradeshows, representing the company and liaising with other businesses / potential customers.
* Undertaking B2B sales email & telephony campaigns to support new business.
* Supporting the Linked In channel with content and responses to posts.
The main focus of this role is building and maintaining relationships with your assigned customers, keeping them up to date with their projects and accurately processing orders.
Our ideal candidate will possess;
* Previous experience within a customer service/ account manager role.
* Experience of heating systems and/ or renewables would be advantageous.
* A cheerful and friendly disposition.
* The ability to build and maintain strong relationships.
* Excellent communication skills.
* A proactive approach.
* Good IT skills, experience with Microsoft programmes including Excel, Word and Outlook.
For more information and to apply for this role please email Miche Tompkins.
miche@energylabuk.com
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