Housing Referrals Administrator
Location: Diss (with travel to head office in Bury St Edmunds)
Salary: £26,788 per annum
Contract: Permanent, Full time
Hours: 9:00am to 5:00pm, Monday to Friday
About the Role
We're looking for a proactive and people‑centred Housing Referrals Administrator to join our clients Housing & Support team. This is a varied and impactful position, balancing the needs of prospective customers, landlords, and partner agencies. You'll be responsible for managing incoming housing referrals, delivering a successful matching service, and promoting additional services to landlords.
This is an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys building relationships.
Key Responsibilities
Review new applications, interview prospective customers and assess suitability in line with policies.
Manage and deliver high‑quality landlord and tenant matches, ensuring positive outcomes.
Provide virtual support to landlords and tenants during the first 6 months of their placement.
Promote and sell cleaning and maintenance services to landlords.
Ensure accurate documentation and compliance with policies.
Maintain minimal empty home numbers, ensuring rooms are let efficiently.
Support customers to access relevant services and secure accommodation.
Work collaboratively with internal teams, external stakeholders, and commissioners.
Produce high‑quality written reports for internal and external audiences.
Take part in the on‑call rota as required. Experience & Skills required:
Experience supporting home seekers, including individuals with complex needs.
Strong background in person‑centred support.
Highly organised, able to prioritise workloads and meet deadlines.
Excellent communication and interpersonal skills.
Confident using Microsoft Word, Excel, Outlook, PowerPoint and Teams.
Ability to work both independently and collaboratively.
Strong understanding of safeguarding, equality, diversity and inclusion.
Ability to maintain professional boundaries.
Full UK driving licence and access to a suitable vehicle.
Ability to pass and maintain an Enhanced DBS check. Benefits:
28 days plus 8 bank holidays, increasing to 30 days plus 8 bank holidays after two years of service.
Flexible working hours providing 37.5 hours are completed throughout the week.
A Hub|Home|Roam approach allowing for flexibility in your working practices to support a work/life balance.
A 6% employer pension contribution, only requiring a 2% contribution from you.
Life Assurance - 3x your annual salary.
Health Cash Plan, where you can claim back Optical / Dental / Physio and other medical expenses for you and your family. For more information on this position, please contact Megan Reeve in the Diss office