About House of Fraser:
House of Fraser is a department store group with locations across the UK and Ireland, renowned as one of the most recognized names on the high street. With a heritage spanning over 170 years and a portfolio of more than 500 global brands, we are embarking on an exciting new chapter and are seeking dynamic candidates to join our team.
The Role of Casual Sales Assistant:
This role may involve working across GAME and/or the Home Department.
Key Accountabilities:
* Greet and engage with customers upon arrival, addressing initial queries such as 'where is buy and collect.'
* Assist customers with security tags left on at barriers.
* Support nearby tills if necessary.
* Deliver an exceptional customer experience that stands out in the marketplace.
* Help style customers with attention to detail by actively listening to their needs.
* Introduce and demonstrate enthusiasm for all multi-channel services to promote sales and foster customer loyalty.
* Resolve customer queries effectively, whether face-to-face or via telephone.
* Maintain replenishment standards and ensure stockroom and back-of-house areas are well-organized to ensure product availability.
* Maintain high standards of personal presentation.
* Participate actively in in-store events, offering ideas and feedback for improvements.
* Uphold sophisticated retail and visual standards to attract customers and boost sales.
* Contribute to loss prevention efforts within the store.
* Adhere to all health and safety policies at all times.
* Think quickly and fearlessly, inspiring the team.
* Take ownership of your role, responsibilities, and results.
* Remain relevant to our people, partners, and the planet.
This role does not guarantee fixed hours; working hours may vary weekly, and there may be weeks without any scheduled hours.
Essential Skills:
* Relevant customer-facing experience aligned with the role.
* A passion for enhancing the shopping experience for customers.
* A desire and ability to meet sales targets.
* Effective communication skills with colleagues and customers.
* Ability to work well within a team.
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