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Job Title: Property Claims Handler
An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
Responsibilities:
1. Answer incoming telephone calls and deal with incoming electronic instructions.
2. Liaise with customers, clients, insurers via the telephone, email, and in writing.
3. Handle and resolve insurance-related technical questions from clients.
4. Monitor the progress of new and existing claims within strict deadlines.
5. Assess claims to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
6. Handle appointments and manage third-party suppliers such as building networks, drying/restoration suppliers, and flooring suppliers.
Experience Required:
1. Buildings/Property Claims handling experience from cradle to grave - Essential
2. Excellent customer service skills within a telephone environment - Essential
3. Ability to work within a targeted environment - Essential
4. Diary management experience - Essential
5. Experience booking and arranging appointments - Essential
6. Ability to manage and prioritize own workload - Essential
7. Experience handling challenging situations - Essential
8. Experience handling complaints - Essential
9. Possess excellent empathy skills to handle customers who have experienced losses/damage to their homes via fire, flood, and water impact - Essential
Salary & Benefits:
* Up to £28,000 per annum
* Plus flexible benefits including 25 days holiday plus the option to buy additional
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