In a Nutshell
We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry East London, at our Brentwood office. As our Customer Service Coordinator, you will provide professional customer service incumbent with our 5* service.
We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let's cut to the chase, what's in it for you
Competitive basic salary and annual bonus
Salary sacrifice car scheme available to all employees
Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
2 Volunteering days per annum
Private medical insurance, with employee paid cover
Enhanced maternity, paternity and adoption leave
Competitive pension scheme through salary sacrifice
Life assurance at 4 x your annual salary
Share save and share incentive schemes
Employee rewards portal with many more benefits
In return, what we would like from you
Behave in line with our company values - Integrity, Caring and Quality
Experience in a customer facing role
Experience working for a housing developer or housing association
Understanding of NHBC standards & defects
NVQ in Customer Service
IT Literate
Excellent written and verbal communication skills - engaging with customers, suppliers, partners
Pro-active approach with the ability to work independently and as part of a team
Understands construction methods and terminology
Commercial awareness
Ability to provide a solution focused approach
Resilient personality and able to maintain a professions image
Ability to organise and prioritise effectively
Empathetic
More about the Customer Service Coordinator role
Deal with customer queries in a professional and timely manner
Manage the defects systems to ensure issues are correctly recorded and maintained within SLA
Cover for annual leave and sickness absence
Oversee scheduling for Technicians (focus on geographical areas)
Line manages the Coordinators and the Administrator
Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes
Good understanding of product on new developments
Provide management information to Customer Service Manager
Action and respond to any complaints
Attend Client/Subcontractor meetings
Escalate any issues or risks to the appropriate person
Familiarise and hold a good understanding of required policies and procedures
Plan the allocation of own work and ensure that adequate cover is always in place to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met
Finally, let's tell you a bit more about us
We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Join us in making Vistry.
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