Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit
Job overview
The Access & Performance Manager will support the Directorate General Manager and Deputy Directorate General Manager in the delivery of the directorate's elective access key performance indicators.
The post holder will assist the directorate in ensuring that systems are in place to achieve delivery of the directorate patient access targets and support the development, implementation, monitoring and revision of plans to support the delivery of the 18-week RTT & Cancer targets and implement actions as necessary to maintain delivery.
The post holder will be responsible for the implementation of process change that will actively promote and enhance the patients experience and pathway. Working closely with other senior staff within the directorate and division to effectively manage and take an active role in the continual development of the Outpatient Booking & Waiting List administrative service.
The post holder will ensure that the administration and co-ordination of the elective waiting lists in the directorate is carried out to the highest standards, in a consistent and timely manner by taking an active training and support service for staff across the directorate relating to all aspects of elective access.
The post holder will also work with the Service Management Teams, Clinical Director, Matron's, Finance and Human Resource Managers to support service developments and new ways of working. Opportunities may be available to support a service as the service manager.
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To raise awareness and work with key staff to transfer appropriate knowledge and
training of elective care systems, processes and standards across the organisation
• To communicate appropriately with all levels of staff within the Trust, individually
and in groups, using a variety of media including written reports: presentational and
verbal skills
• Provide communication and support to clinical and administrative staff on all aspects
of waiting list management.
• Use expert knowledge to evaluate systems and instigate process changes to support
the Directorate.
• Work with Service Managers to offer ideas for potential solutions to capacity and
demand challenges.
• Analyse Information provided by the Trust Information Team daily regarding waiting
list statistics and act upon it accordingly.
• Extract required information from various reporting platforms including Excel and
EPM by filtering, pivoting and disseminate this information in a user-friendly format
to Directorate staff.
• Create action plans as needed using specific information obtained from different
sources.
• To identify opportunities to promote the work of the Directorate.
• To attend meetings on behalf of the Directorate and ensure that all relevant
information arising from such meetings is accurately communicated.
• To develop and maintain effective communication mechanisms across the
directorate and all divisions.
• Must at all times respect the confidentiality of all electronically stored information
and written data, particularly where it relates to patients
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Detailed job description and main responsibilities
The Access & Performance Manager will support the Directorate General Manager and Deputy Directorate General Manager in the delivery of the directorate's elective access key performance indicators.
The post holder will assist the directorate in ensuring that systems are in place to achieve delivery of the directorate patient access targets and support the development, implementation, monitoring and revision of plans to support the delivery of the 18-week RTT & Cancer targets and implement actions as necessary to maintain delivery.
The post holder will be responsible for the implementation of process change that will actively promote and enhance the patients experience and pathway. Working closely with other senior staff within the directorate and division to effectively manage and take an active role in the continual development of the Outpatient Booking & Waiting List administrative service.
The post holder will ensure that the administration and co-ordination of the elective waiting lists in the directorate is carried out to the highest standards, in a consistent and timely manner by taking an active training and support service for staff across the directorate relating to all aspects of elective access.
The post holder will also work with the Service Management Teams, Clinical Director, Matron's, Finance and Human Resource Managers to support service developments and new ways of working.
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.
No unsolicited recruitment agency telephone calls or emails.