One of the UK's largest and foremost law firms is currently looking to recruit New Client Advisors for the contact centre at their Manchester office. As an experienced call handler you would play a key role as part of the medical negligence team, handling inbound enquiries to ensure work can be secured and the right information is gathered from the first conversation, delivering exemplary service in every interaction. Offering a salary circa £26,000 plus excellent benefits including pension scheme, childcare vouchers, and discounted gym membership, this is a fantastic opportunity to join one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2024. Full-time permanent role Monday to Friday 9-5, hybrid working. Manchester will be the base location and office attendance will be 5 days per week during induction, flexibility to be afforded in the future and will likely become 3 days in the office once up to speed. --- The Role As a New Client Advisor, you will be providing exceptional service to both internal and external prospective clients. This role is responsible for ensuring that accurate, quality, and relevant information is obtained from potential clients, ensuring effective risk decisions can be made by case handlers. Responsibilities will include… - Taking calls from prospective Medical Negligence clients, gathering key information in an empatheti...