Product Administration Executive Location: Borehamwood / Hybrid Contract: 12 month Fixed Term Contract – 30 hours per week Salary: £26,000 pro rata Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support| Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family About the Role: The Product Administrator works closely with suppliers to gather hotel and tour information, request updates to basic tour packages, and provide updated sales figures, room lists and transport manifests. They collaborate and coordinate with various teams to ensure smooth operations. The role requires strong teamwork and collaboration with departments such as Aviation, Product Managers, Product Operations, Commercial, and Call Centre. The role’s responsibilities include (but not limited to): Loading all product into the reservations platform in line with launch of Marketing campaigns. Includes costs, prices, discounts, promos, leader accommodation and management of ongoing changes. Managing ongoing changes to stock / tours - additions, cancellations, amends – on the reservations platform (Tigerbay) and updating suppliers. Supporting pricing analysts to implement changes to pricing and offers to improve sales and revenue opportunities. Includes testing new promo codes, actioning free room upgrades and amending under occupancy supplements. Contacting suppliers to obtain quotes and provide them with room lists, transfer lists, passport manifests and sales updates. Ensuring guests are charged appropriately for all contract variations. Procuring and collating information from suppliers regarding facilities and tour details for our Tour Briefs. Tracking contract returns, highlighting any concerns / variations / non returns to the Product Admin Manager. Maintaining systems that track and monitor all contracts and provide regular oversight to the wider team of requested amends. Providing Tour leaders with relevant manifests. Building and maintaining excellent relationships with all suppliers. Maintaining accurate records in all systems Supporting the wider Product Team with any other tasks as required What are we looking for? We would love to hear from you if you have these essential skills: Experience of data entry and a keen eye for detail Strong IT skills - knowledge of excel is desirable Excellent people skills, particularly for communicating with guests, external suppliers and walk leaders and Tour Managers Passion and enthusiasm for travel Work with others as part of a team and form strong trusting relationships with suppliers and volunteer leaders A ‘can do’ attitude and flexible approach Ability to work to tight deadlines and reply quickly to issues as they arise About HF Holidays: HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 16 country houses located in some of the UK’s best-loved national parks and National Landscapes.