Location: Any VodafoneThree Office Location + Location Independent Worker
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday
Location Independent Worker
As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
What You’ll Do
As part of the Professions function, the Customer Delivery Profession Business Analyst works in close partnership with the Senior Professions Manager to enable consistency, capability and performance across the delivery community. The role is responsible for turning data into insight, insight into action, and action into improved delivery outcomes. You will support the design and embedding of delivery standards, playbooks and workforce frameworks, ensuring our teams operate with clarity, consistency and effectiveness. Acting as a connector across delivery teams and leadership, you will provide visibility of performance, capability and resourcing, identifying opportunities to optimise how we deliver at scale. Other duties include:
* Develop and maintain delivery performance dashboards (e.g., quality, predictability, utilisation, skill coverage, attrition)
* Track adoption and impact of delivery patterns, standards and playbooks
* Support the design and continuous improvement of delivery playbooks, frameworks and standards
* Document best practice, repeatable approaches and lessons learned from across delivery teams
* Ensure playbooks are practical, usable and embedded in day‑to‑day delivery
* Build and maintain a skills taxonomy/skills tree across all delivery roles
* Support skills assessment, capability reviews and gap analysis
* Support delivery assurance activities (e.g., audits, health checks, performance reviews)
* Promote a connected, collaborative and inclusive culture across the Customer Delivery Profession and wider Vodafone Three delivery community.
Who You Are
* Strong capability in data manipulation, validation & interpretation – Essential
* Excellent interpersonal and communication skills able to deal with a variety of levels – Essential
* Experience of translating best practice into standards and playbooks – Essential
* Experience in a Project/Programme Delivery focussed environment – Essential
* Able to analyse capacity vs demand, resource utilisation & allocation & skills coverage and gaps – Essential
* Experience using delivery, workflow & mapping tools such as Jira, Confluence, ServiceNow, Visio & Miro
* Proficiency in Power BI, Tableau or equivalent tools – Nice to have
* Hold professional certifications such as IIBA, BCS or Agile BA, Lean Six Sigma – Nice to have
* Ability to build interactive dashboards and executive level reporting – Nice to have
* Exposure to Power Automate/workflow automation tools – Nice to have
What We Offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work, a pension plan and other benefits. We provide learning tools and top‑notch parental leave policies to support your career and well‑being.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards. If you require reasonable adjustments or have an accessibility request as part of the recruitment journey, please refer to the Accessibility section of our Careers website for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity and abilities. Above all, we’re looking for authenticity.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We actively encourage everyone to consider becoming a part of our journey.
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