Job Title: Service Manager Location: Central - Shrewsbury & Telford Area Hours: Full-time, 40 hours per week (Monday–Friday, 09:00–17:30, with flexibility as required) Contract: Permanent Salary: £42,500 per annum Referral Bonus: £250 Refer-a-Friend Scheme (T&Cs apply) About the Role We are recruiting a Service Manager to lead and develop a high-quality, person-centred support service for individuals with autism, learning disabilities, and mental health needs, including individuals who may present with complex or challenging behaviours. This role will initially manage one service, taking full operational responsibility and working closely with a dedicated team of Support Workers. As the service and local area grow, the role will expand to include responsibility for additional services, offering an excellent opportunity for career progression within a growing organisation. This is a hands-on leadership role, combining operational management, quality assurance, and direct team support to ensure outstanding outcomes for the individuals we support. Key Responsibilities Operational Management & Service Delivery Take full responsibility for the day-to-day management of the service, ensuring safe, effective, and person-centred support. Ensure care and support plans, risk assessments, and documentation are accurate, up to date, and outcome-focused. Oversee rotas and staffing levels, providing contingency cover when required to maintain service continuity. Conduct regular quality assurance checks, audits, and spot checks to maintain high standards of care. Ensure compliance with CQC Fundamental Standards, legislation, and company policies at all times. Leadership & Team Management Provide direct line management, supervision, and appraisal to Support Workers. Lead, motivate, and develop the team, acting as a positive role model and senior practitioner. Support recruitment, induction, and ongoing training of staff. Identify training and development needs and ensure staff are competent and confident in their roles. Address performance, conduct, and capability matters promptly and professionally. Safeguarding, Risk & Clinical Oversight Act as the safeguarding lead for the service, ensuring concerns are managed in line with policy and local authority procedures. Complete and review risk assessments and behaviour support plans. Provide guidance and leadership in supporting individuals with complex needs and behaviours that challenge. Oversee medication management processes, audits, and safe practice. Partnership & Stakeholder Engagement Build and maintain strong relationships with individuals we support, their families, and advocates. Liaise effectively with external professionals including social workers, commissioners, GPs, and allied health professionals. Act as the main point of contact for escalated concerns, incidents, or complaints, ensuring timely resolution and learning. Administrative & Business Responsibilities Maintain accurate and confidential records in line with GDPR requirements. Monitor service performance and contribute to service improvement planning. Support financial and resource management, including equipment, maintenance, and health & safety checks. About You You will be a confident, compassionate, and organised leader with experience supporting individuals with autism, learning disabilities, and/or mental health needs, including complex or challenging behaviours. Essential: Experience as a Service Manager, Deputy Manager, Supervisor, or Team Leader within health and social care Experience supporting individuals with complex needs and behaviours that challenge Strong leadership, communication, and organisational skills Sound knowledge of CQC standards and safeguarding processes Full UK driving licence and access to a vehicle Desirable: Experience setting up or developing services Experience working in community or home-based support settings Relevant health and social care qualification (or willingness to work towards) What We Offer Permanent, full-time contract Competitive rate of pay Clear career progression and development pathway Ongoing training and professional development tailored to your individual development needs Paid holiday Pension enrolment Standard sick pay Free training and coaching £250 Refer-a-Friend bonus Why Join Us? This is a unique opportunity to shape and grow a service from its early stages, make a real difference to people’s lives, and progress your career within a supportive and values-driven organisation. INDMP