In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.
We are seeking a skilled and motivated Mobile Master Technician. The successful candidate will deliver support, diagnostics, and servicing to our customers vehicles, as well as remote assistance to other technicians within the group. This is a mobile role based in Northamptonshire, with the vehicle stored overnight at either Northampton or Kettering.
We are looking for an individual with strong interpersonal skills who loves what they do and is comfortable talking with and helping our customers directly either in the field or in existing Autocentres whilst promoting both the standards of IN’n’OUT Autocentres Ltd and satisfying the needs of the customer. Likewise, all servicing and repairs are to be undertaken to the highest standard and within a timely fashion.
Whilst field based you will also be expected to work as part of the Autocentres service team from time to time ensuring appropriate support is provided to the service and repair teams, thus ensuring both customer satisfaction is achieved, and multifunctional working/support is provided.
Customer excellence is a priority for IN’n’OUT Autocentres Ltd all colleagues are expected to contribute to this ethos through excellent communication and high levels of presentation at all times.
Simon currently works in this role for our Southern regional centres and has scribed a list of why he likes this role:
* Likes the flexibility of the Job.
* Working Monday to Friday and Saturdays being optional.
* He can control his own work schedule.
* Every day is different with new challenges.
* The job gives such a variety of work, and no job is the same.
* The ability to travel around the company, support, and training up and coming technicians.
Why not apply now - what have you got to lose?
About The Role
Mobile Master Technician – supporting autocentres across Midlands and beyond
Field Based | Company Vehicle | Highly Competitive Salary
We are looking for an experienced Master Technician to deliver advanced diagnostics and repairs across EV, petrol and diesel vehicles.
This is a field-based role providing expert fault-finding, servicing and technical support across our Autocentres network. You will resolve complex engine management, emissions, electrical and high-voltage system faults while mentoring and supporting other technicians.
Key Responsibilities:
* Advanced diagnostics on EV, petrol and diesel vehicles
* Engine management, DPF, turbo and drivability fault resolution
* Remote technical support to workshop teams
* Complaint investigation and complex case management
* High-quality servicing and repairs
* Customer communication and accurate pricing
Requirements:
* Level 3 Vehicle Maintenance qualification
* Strong diagnostic background
* Autel (or similar) experience
* Full UK driving licence
* Based within commutable distance to Northampton/Kettering
If you’re a confident problem-solver who enjoys supporting others and resolving complex faults, we want to hear from you.
Benefits:
* Company pension with 5% contribution from the company
* Cycle to work scheme
* Employee discount plus free MOT and service annually
* Free on site parking
* Life insurance at three times your salary
* Long service and birthday gifts
* Uniform
* Referral programme
Required Criteria
* Level 3 Light Vehicle Maintenance & Repair
* Automotive service 2 years (minimum)
* Full UK Driving Licence
* Strong Diagnostic Background
* Autel (or similar) experience
Desired Criteria
* IMI Level 2/3 in EV& Hybrid Systems
Skills Needed
About The Company
Servicing Made Simple
We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service
The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.
Trained and Qualified Technicians
All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture
We are a Which? Trusted Trader And proud of it.
We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Wi-Fi, Coffee, Comfortable Sofas
Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers
IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.
We will never carry out any additional work unless authorised.
Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Company Benefits
Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Employee Assistance Scheme, Shopping Cashback, Work With Charities, Employee of the Month, Employee Recognition Scheme
Salary
Not disclosed