Overview
Job Title: SWR Network Reassurance Officer (Train-Based)
Location: Salisbury SWR Station
Hourly Rate: £15.20
Contract Type: Relief – Guaranteed 40 hours per week with the option for additional shifts
Availability: Must be flexible to work across all days and hours
Company: Mitie Cleaning & Hygiene Services
About the Role: Mitie is seeking reliable and dedicated Reassurance Officers to join our team on an exciting new contract with South Western Railway. This role is based onboard SWR services and involves actively engaging with the public, ensuring safety and compliance with Railway Byelaws. You will play a vital role in maintaining a secure environment, offering reassurance to passengers, and supporting railway staff where necessary.
Responsibilities
* Patrol trains across the SWR network to monitor compliance with Railway Byelaws
* Provide a visible, reassuring presence onboard trains and at stations
* Engage with members of the public to promote safety and prevent antisocial behaviour
* Support railway staff with any incidents or enforcement needs
* Respond promptly and professionally to onboard or station-based emergencies
* Handle and operate body-worn video cameras in line with protocol
* Report and document incidents, including preparing statements for submission to British Transport Police
* Assist with the removal of non-compliant or disruptive individuals from trains or stations as required
* Provide excellent customer service to passengers, offering information and assistance
* Adhere to all Health & Safety and site-specific operational procedures
* Undertake any additional reasonable duties as requested by senior staff or station management
Qualifications
* Valid and in-date SIA Door Supervisor Licence (required)
* Previous experience in transport, public-facing security, or law enforcement preferred
* Confidence in dealing with challenging situations professionally and calmly
* Strong communication skills with a customer-focused approach
* Ability to work independently while following procedures
* Willingness to work flexible hours, including weekends and public holidays
Benefits
* Competitive pay at £15.20 per hour
* Guaranteed minimum 40 hours per week, with opportunities for more
* Life cover of at least £10,000
* Access to Virtual GP services
* Exclusive savings through MiDeals (discounts at major retailers and leisure providers)
* Recognition through Mitie Stars – with prizes of up to £10,000
* Access to a wide range of training and development opportunities
Join Mitie and be part of a contract that keeps one of the UK's busiest rail networks safe and secure. Help us deliver excellence through reassurance, professionalism, and a commitment to public safety.
Our market-leading flexible benefits scheme provides benefits that suit your lifestyle. We offer additional services such as virtual GP for you and household, Salary Finance options, Choices benefits platform, MiDeals discounts, a cycle-to-work scheme, and life cover.
We are committed to an inclusive recruitment process. If you have a disability or long-term condition and need reasonable adjustments, please let us know by emailing us.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company.
Join our Mitie Team. Together our diversity makes us stronger.
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