Senior Customer Data Scientist - Consulting
London (Hybrid)
Permanent | Consulting (Customer & Data Analytics Practice)
Overview
A global consulting firm is building a new London-based Customer Data Science capability within its broader customer, digital, and marketing practice.
The team focuses on combining customer experience, data science, and applied AI to help large consumer‑facing organisations improve commercial performance, customer engagement, and marketing effectiveness. This is a newly scaling capability with strong investment and the opportunity to shape how advanced customer analytics and GenAI are applied in real‑world client environments.
The Role
You will deliver hands‑on data science and customer analytics work across a range of consumer‑focused client projects. This is a delivery‑heavy role combining technical data science with commercial problem solving and client‑facing consulting, with a fast track to Management.
Typical work includes:
* Customer behaviour analysis and segmentation
* Marketing and CRM performance analytics
* Loyalty and retention modelling
* Web, product, and digital analytics
* Predictive modelling and forecasting
* Applied GenAI / LLM use cases in customer and marketing contexts
* Personalisation and optimisation initiatives
Requirements
* Strong hands‑on Python and machine learning experience
* Ability to build and deploy predictive models (classification, regression, clustering, forecasting)
* Experience working with customer, CRM, marketing, or digital behavioural data
* Exposure to GenAI / LLM‑based applications (build, evaluate, or implement use cases)
* Ability to translate data insights into commercial recommendations
* Experience in a consulting, agency, or in‑house analytics environment
Consulting experience is beneficial but not essential. Strong candidates from consumer‑facing or agency backgrounds are welcome.
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