Due to our continued growth and investment, we are looking to add to our IT team with an experienced Senior IT Support Technician.
Main Purpose of the Role
Working as part of our IT team on a range of continuous improvement projects across site that require IT advice and support. The job holder will be responsible for the IT support of personnel using remote access and face-to-face support, as well as setting up and maintaining IT access for all users.
Main duties include
1. Troubleshoot Hardware and Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals, as well as common software applications.
2. User Account Management: Assist with user account creation, password resets, and access permissions in Active Directory and other systems.
3. Incident Logging and Tracking: Accurately record, track, and update support tickets in the IT service management system, following ITIL best practices.
4. Network Troubleshooting: Diagnose and resolve network connectivity issues, including Wi-Fi and VPN problems.
5. Maintain IT Assets: Assist in the inventory and tracking of hardware and software assets.
6. Provide Onsite and Remote Support: Deliver support to users both in person and remotely, ensuring minimal disruption to business operations.
7. User Training and Documentation: Provide basic training and create user-friendly documentation to help end-users resolve common problems independently.
Required Knowledge and Experience
* Server Configuration: Experience with Windows Server (Active Directory, Group Policy, PowerShell)
* Networking: TCP/IP, DNS, DHCP, VPN, VLANs, Firewall management & security protocols
* Cloud Technologies: Microsoft 365 Administration Experience
* Virtualization Technologies: VMware, Hyper-V
* Database Management: SQL Server, MySQL, PostgreSQL
* Security: Patch management, endpoint security, backup & disaster recovery
Key Details
Work hours: 37 hours per week
Location: Sheffield, UK
Job type: Permanent, Full-time (37 hours)
Salary: £33,000 - £35,000 per annum
About Independent Forgings and Alloys
Independent Forgings and Alloys (IFA) is one of Britain’s leading independent aerospace and industrial forgers. The company specializes in open and closed-die forging, managing the entire production process from raw material to finished product at a single location. Based in Sheffield, we manufacture high-integrity forged components in various alloys for aerospace, nuclear, power generation, marine, and oil & gas sectors.
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