Company Description
Location: Broughton, Chester, CH4
Pay: £45,485.29 per annum
Hours: 42 hours per week – Monday–Friday
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes all house in our brand new employee benefits app, STRIVE!
Service Delivery Manager
As a Service Delivery Manager at Securitas, you’ll play a pivotal role in leading high‑performing security teams and strengthening a key partnership with a prestigious organisation. Acting as the central point of contact for all security operations across the estate, you’ll ensure standards, processes and people consistently operate at the highest level.
In the Service Delivery Manager position, you’ll take full ownership of on‑site Securitas personnel, guiding teams to deliver exceptional service and resolving operational challenges with confidence. As the trusted link between Securitas and the client’s security leadership, you’ll drive excellence through effective compliance oversight, strong risk management, achievement of SLAs and KPIs, coordinated emergency response and robust health & safety governance.
You’ll also be responsible for developing your people — leading on vetting, performance reviews, training, welfare and professional standards — while embodying our core values of Integrity, Vigilance and Helpfulness.
Benefits of this particular site:
* Free Parking
* Onsite Training Team
What you'll be doing:
* Serve as the first point of contact for all site‑based security queries.
* Build and maintain a professional working relationship with Airbus security management to maximise service delivery.
* Ensure SLAs and KPIs are reviewed, managed, and met weekly.
* Maintain all staff vetting, security clearances, and SIA/LDN records in line with Airbus requirements.
* Promote and uphold health & safety standards, including assignment instructions and risk assessments.
* Ensure all incidents are reported in line with customer policies and procedures.
* Oversee emergency procedures, documentation, and testing.
* Conduct regular site audits and agree improvement plans with the client.
* Manage recruitment, staff development, ER cases, grievances, and disciplinaries.
* Support cost control, monthly dashboard reporting, and operational data accuracy.
* Ensure training compliance, including vocational development and PDPs.
* Maintain office security and complete fire safety checks.
* Manage welfare, attendance, equalities, and conflict resolution.
* Support operational cover where required due to exceptional circumstances.
* Represent Securitas and Airbus with professionalism, judgement, and integrity.
Qualifications
* Right to work in the UK with a 5‑year checkable history.
* Valid Frontline SIA Licence.
* Full, clean UK driving licence.
* Strong organisational skills with exceptional attention to detail.
* Excellent customer service and communication skills.
* Confident managing people, conflict, welfare, and development.
* IT proficient — Word, Excel, Outlook, PowerPoint, Office 365.
* Experience in a supervisory or managerial security role.
* Able to work under pressure, remain calm, and exercise sound judgement.
* Flexible, proactive, and committed to continuous improvement.
* Physically fit and able to work in changing climatic environments when required.
Desirable Qualifications
* NEBOSH General Certificate
* PTLLS / teaching qualification
* Human Factors training
* Threat Assessor
* First Aid / Manual Handling
* ILM Level 5
Security Clearance
Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance.
Additional Information
It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.
At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
* Opportunity – We see potential in every person and situation
* People – We open our eyes to all that’s good
* Purpose – We make your world a safer place
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status, and we support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE, and Black History Month.
Your Benefits
* STRIVE – Securitas Perks gives you access to a range of discounts on a variety of retailers, services and everyday spending.
* Dental Plans – Cash‑back treatments, examinations, X‑rays, and more.
* HSF Health Plan – Cash‑back on everyday medical costs.
* Cycle to Work – Cost‑effective way to purchase a new bike.
* Specsavers – Save money on eye tests and eyewear.
* WeCare – 24/7 online GP, mental health support, fitness programme and more.
* Toothfairy – Online access to dental advice and guidance.
* Pension Plan – Employer contribution with tax relief.
* Payroll ISA – Savings account for long‑term goals.
* Free Mortgage Advice.
* Go & Live – Financial Wellbeing Hub.
* Death in Service Benefit – Permanent employees covered for Life Assurance.
Take the Next Step
Join a team that values you. Click “I’m Interested” and start your career with Securitas UK today.
See a different world.
#J-18808-Ljbffr