Bupa Abbot's Salford, England, United Kingdom
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Job Description
Operational Resilience Specialist - Fixed Term
Salary: From £38,800 + benefitsLocation status: HybridLocation: Bupa Place, Manchester or Angel Court, LondonContract type: Fixed Term - Until 31/12/2025Shift pattern: Full-time
We make health happen
At Bupa, we’re here to help people live longer, healthier, happier lives – and make a better world. That’s our purpose, and it’s what drives everything we do. As an Operational Resilience Specialist, you’ll play a key role in protecting the services that matter most to our customers.
You’ll help us stay strong and responsive in the face of disruption, ensuring we can continue to deliver the care and support people rely on.
You’ll be joining a team that’s passionate about resilience, collaboration, and continuous improvement. With no shareholders, we reinvest in our people, technology, and services – and that includes you. This is your chance to make a real impact in a business that puts health and care first.
Key Responsibilities
As an Operational Resilience Specialist, you’ll be the go-to expert for all things resilience across Bupa’s Global and UK Market Unit. Your role will include:
* Leading the coordination and implementation of our operational resilience framework
* Identifying and mapping Important Business Services and setting Impact Tolerances
* Reviewing and assuring business continuity plans and impact analyses
* Designing and delivering training and awareness sessions for key role holders
* Supporting live incident and crisis management responses, including out-of-hours on a rota basis
* Leading and reporting on crisis management exercises at bronze and silver levels
* Advising business units on how to meet resilience standards and improve performance
* Validating third-party resilience and supporting continuity planning for critical suppliers
* Collaborating with Disaster Recovery and Business Continuity teams across Bupa
* Supporting emergency communication testing and live event responses
What We’re Looking For
We’re looking for someone who’s confident, collaborative, and committed to making a difference. You’ll need:
* Proven experience in business continuity and operational resilience
* Strong knowledge of ISO 22301 and best practices in resilience planning
* Excellent stakeholder management and communication skills
* A proactive, problem-solving mindset with a focus on continuous improvement
* The ability to lead and influence across teams and levels
* A flexible approach – including being part of a 24/7 response rota
You’ll also be someone who lives our values – brave, caring, and responsible – and who’s passionate about helping others thrive.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role, you’ll receive the following benefits and more:
* 25 days holiday, increasing through length of service, with the option to buy or sell
* Enhanced pension scheme
* Discounts on Bupa products and services
* Opportunities for career development and internal mobility
Why Bupa
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”. We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email:
Time Type
Full time
Job Area
Legal, Risk & Audit
Locations:
Angel Court, London, Bupa Place
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Hospitals and Health Care
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