Position Summary:
Providing administrative support, the Credit Controller is responsible for the efficient collection of their designated Sale Ledger/s in accordance with the Europa’s Credit Control Policy.
This is where you come in:
The role will involve working within a team, as well as on your own initiative and supporting the credit control supervisor. The ideal candidate will have excellent credit control experience, customer service knowledge and strong communication skills.
Our Ideal Person:
1. Strong communication skills
2. Has an eye for attention to detail.
3. An ability to work on own initiative.
4. A team player, capable of building strong internal and external relationships.
5. Driven to succeed in the workplace and keen to learn.
In this role, you will:
6. Ensuring collection of all outstanding debt through daily chasing via telephone and email.
7. Responsible for directing customers to Corrivo portal to access copy invoices and in exceptional circumstances, produce copy invoices and statements via email.
8. Responsible for raising queries via Corrivo in relation to price disputes, goods not received, proof of delivery (POD) and various other reasons as dictated by the customer for the relevant Account Manager to resolve.
9. Escalate via the Credit Control Supervisor to legal proceedings as and when all avenues are exhausted and assign with Solicitors or third-party collection agents as and when necessary.
10. Following all contact with customers, input and manage diary notes with action dates regarding conversations, agreement, and queries.
11. Produced journals through Leonardo Finance to the relevant nominal with regards to contras and penny rounding’s, bank charges, and various other reasons.
12. Reconciliation of cash sheets to resolve unallocated or incorrectly matched cash problems as and when required.
13. All Branch requested increases in credit limits where the credit report justifies it.
14. Produce 48-hour notice of hold goods (accounts to put on stop) and intended Letter Before Action (LBA) in conjunction with Europa Solicitors or third-party collection agent, agreeing to issue summons as and when appropriate.
15. Manage all reporting required on aged debt (weekly) for distribution to Branch Managers.
16. Responsible for the delivery and presentation of reports to all relevant branches at monthly meetings, working with the Branchers Managers to implement action plan to resolve aged debt.
17. Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’!
What you can expect from us:
18. Generous salary and monthly bonus (after probation period)
19. Working with a friendly team of individuals who love to have fun!
20. Free Car Parking & Canteen Facilities
21. Laptop &Tablet
22. 25 days annual leave, plus all UK bank holidays & Annual leave by back scheme
23. Bereavement Leave & Sick Pay
24. Pension & Death in Service
25. Enhanced Maternity / Paternity & Adoption pay
26. Employee Wellbeing Programme & Cycle to work scheme (After 3 months)
27. Refer a Friend Scheme (Earn up to £).
28. The opportunity to develop, progress and work within a global organisation which is rapidly growing.
29. A fantastic working culture which promotes excellent work/life balance.
30. Charity 50-50 & Long service awards