As a Technology Support Lead at JPMC Chase, you will play a leadership role in effectively identifying, monitoring, evaluating, and managing the firm's technology risks and controls, focusing on Technology Operations, Regulatory, Incident & Event Management activities. You will help shape and implement the firm's risk management strategies in these areas.
The team follows a rigorous process to monitor, assess, and manage risks from expected and unexpected events that could impact the firm. You will collaborate with stakeholders such as Product Owners, Business Control Managers, regulators, and auditors to maintain a comprehensive view of the technology risk posture and its impact on the business.
Your decision-making and strategic project management will be crucial to ensure compliance with regulatory obligations and industry best practices, contributing to the organization's long-term success and resilience in an evolving technological landscape.
You will leverage your experience and problem-solving skills to help the firm manage exposure related to emerging technologies like public cloud infrastructure, influencing the maintenance of the firm's control catalog through a pragmatic and analytical approach.
Job Responsibilities
* Participate in a team managing Incident Management, Regulatory, and Event Management processes.
* Build a security-focused culture through collaboration with business and technology teams to enhance security posture and deliver customer value.
* Support and guide Lines of Business in adopting controls to meet objectives while complying with global policies and regulations.
* Proactively identify, quantify, communicate, and manage risks impacting the business, including root cause analysis and resolution recommendations.
* Maintain control procedures, risk-based telemetry, and related assessments.
* Monitor control implementation and compliance, escalating material risks as needed.
* Support regulatory, audit, and compliance requests affecting controls.
* Evaluate and adapt to regulatory changes affecting processes.
* Produce and present governance content to inform on control requirements and risk posture.
Preferred Qualifications and Skills
* Experience with Firmwide Incident and Event Management processes.
* Knowledge of risk management frameworks and governance structures.
* Background in cybersecurity, technology risk, controls, risk assessments, audit, or regulatory activities.
* Excellent communication skills for engaging with senior stakeholders.
* Strong analytical skills for complex issue resolution and mitigation strategies.
* Understanding of regulatory standards (e.g., ITIL, COBIT, ISO 27001, NIST).
* Ability to communicate technical concepts clearly and influence decisions.
* Commitment to continuous learning and adaptation to new security trends and technologies.
* Relevant certifications (e.g., CISSP, CISM, CEH, CRISC) and a degree in related fields; advanced degrees are a plus.
About Us
J.P. Morgan is a global leader in financial services, committed to building trusted, long-term partnerships. We value diversity and inclusion, ensuring equal opportunity for all applicants and employees, and provide accommodations for various needs. Visit our FAQs for more information.
About the Team
Our Corporate Functions team supports areas like finance, risk, HR, and marketing, playing a vital role in the company's success by enabling our businesses, clients, and employees to thrive.
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