Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
Customer Service Consultants in this role get to:
Be the Point of Contact: review applications submitted by parents and guardians for scholarships and grants to determine eligibility for enrollment.
Qualifications:
* High school diploma or GED
* Minimum of 3 CXC subjects.
* Ability to type 30+ words per minute.
* Ability to process a minimum of 50 units per day. Microsoft Windows and Internet-based applications experience required.
* Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
* Excellent verbal and written communication skills; proficient reading skills required.
* Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
* Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
* Prior customer service experience preferred.
Additional Information:
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.
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