One Stop • Credenhill • Apply by 19-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running shifts in the absence of supervisors.
* Following training to ensure safety and legality.
* If applicable, managing daily Post Office operations, including passing necessary background checks.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other well
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores open from 7am to 10pm daily, offering a wide range of products and services including Post Office, cash machines, bill payments, lottery, vending, and more.
Part of Tesco since 2003, we support our stores from three distribution centers. We are committed to inclusivity and accessibility in our recruitment process.
Note
Applicants must be above the school leaver’s age. More info available online.
Colleague Benefits
* 10% discount in One Stop and Tesco
* 20% discount on F&F Clothing in Tesco
* Discounts on Tesco Mobile, insurance, health checks, and more
* Support services including mental health, GP access, and lifestyle programs
* Annual leave, retirement savings, life assurance, and optional benefits like private medical insurance and car allowance
* Flexible working options to suit various needs
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