Same Day Emergency Care - Ward Clerk - EDGH
Same Day Emergency Care (SDEC) is a hub of activity providing urgent safe effective patient treatment care. We accept patients from a wide range of sources (Gps, Ambulance service, ED departs, Clincs and wards areas) so that they can receive treatment timely and go home. We have varied pathways covering a wide variety of Medical Conditions. Our aim is to provide seamless, high-quality care for patients using our service.
We are looking for a pleasant and caring Ward Clerk to join our efficient and professional team at Eastbourne District General Hospital. You will have experience of dealing with the general public, be able to manage difficult situations. The team on the ward is both friendly and supportive, with a strong commitment to providing a high standard of care.
If you have an ability to work calmly under pressure and feel you meet the following requirements:
* A good communicator and enjoy meeting people.
* Possess a polite and caring manner.
* Able to prioritise own workload.
* If you are computer literate, keyboard skills an advantage, but training will be given.
Main duties of the job
The post holder's primary focus will be the timely handling of reception duties and interaction with members of the public and colleagues. Responding to and taking action to resolve queries with pace and tact. Responsible for ensuring patient records are available and electronic patient tracking systems are kept up to date in line with Trust policy.
As a core member of the team the post holder will provide a comprehensive and quality administrative and clerical function to support the smooth day to day running of the clinical area.
The post holder will be conscientious and work calmly under pressure with a flexible approach. Using initiative to prioritise workload with efficiency, accuracy and care. The post holder will be polite and caring with strong interpersonal skills to manage situations including those of a challenging nature.
In undertaking this role, the employee is responsible for upholding values and behaviours that adheres to Trust values
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries, staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Qualifications
* Good general education including English and Maths GCSE grade C or above, or equivalent level of knowledge and experience.
* Evidence of personal development.
* Recognised relevant qualification such as: customer service, administration, secretarial, IT (e.g. ECDL).
Experience
* Previous clerical/administration experience in a busy environment.
* Experience of keeping accurate record keeping and filing systems.
* Customer care/service.
* Previous experience of working in the NHS or other healthcare setting.
Skills / Knowledge / Abilities
* Ability to work to own initiative and as part of a team.
* Accurate and methodical, able to prioritise and adapt to change.
* Work calmly under pressure.
* Familiarity with relevant NHS terminology and systems.
* Hospital computer systems such as Nervecentre, PAS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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