Responsibilities
:
Manage teams in business support that provide operational assistance, including office, reception, and hospitality services.
Oversee the daily operations of the Sheffield office, including in-office communications, regularly reviewing the space to maintain the firm's high standards, and serving as the primary contact for third-party visitors.
Oversee health and safety procedures, including first aiders, risk assessments, fire marshals, and workstation evaluations.
Management Responsibility for Relationships with Third-Party Providers (e.g., Utilities, Building Maintenance, Stationery Suppliers)
Oversee the invoicing process in line with budget requirements and firm policy.
Manage and conduct appraisals for teams reporting to the business support manager.
Address HR issues for teams reporting to the business support manager, with assistance from the HR Team as needed.
Evaluate capacity within teams and manage the recruitment process as needed, with assistance from the in-house recruitment team.
Determine Training and Development Requirements for Teams Reporting to the Business Support Manager
Collaborate with the project manager on business improvement initiatives.
Collaborate with all coordinator groups and the COO to guarantee that all tasks are completed within the established timelines.
Regularly attend coordinators' meetings as scheduled by the COO.
Implement and ensure compliance with the firm's policies and procedures.
Ensure confidentiality is respected and maintained at all times.
Undertake professional training and development required for this role.
Engage secretaries and administrators in decision-making to obtain 'buy-in' where possible.
Implement and ensure compliance with the firm's policies and procedures.
Experience Required:
Prior professional services experience is preferred; legal experience is beneficial.
People management experience is essential.
Managing multiple teams would be beneficial.
Skills Required:
Excellent communication skills across all levels.
Strong organisational skills.
Able to identify and proactively resolve issues.
The ability to operate flexibly and as part of a team.
Always display a professional approach.
The ability to work well under pressure.