Overview
Housing Management Worker - Fixed term for 6 months
Location: Coastline Homeless Service, Redruth
Salary: £12.60 per hour
Role Status: 30 hours per week
Closing Date: 7 Oct 2025
* Please note we may opt to close this vacancy earlier if we have a large response to the advert, so we would encourage you to get any application in as swiftly as possible to avoid disappointment.
* Please note, if we have asked for a cover letter and you have not submitted one, your application will be automatically rejected and you will not be shortlisted.
* Anticipated closing date: 7 October 2025
Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping.
* Accredited with Investors in People Gold, Investors in Volunteers, a Menopause Workplace Pledge and Disability Confident Leader, we are a proven, people-focused employer, putting customers and colleagues at the heart of what we do.
Please notify our recruitment team if you would like:
* Help accessing the job information;
* Need the application details in a different format;
* Require any adjustments to the application process to support any disabilities or different needs you may have.
If we advertise for a full-time position but your preference is to work part-time or flexibly, please call to discuss options. While some roles require a full-time post, wherever we can accommodate flexible working we will do so for the right candidate. It is more important to us that we have the right people in our organisation, rather than just people who can work full-time.
About the job
Week 1 – Sat – D/O, Sun – D/O, Mon – 9am – 3:30pm, Tue – 9am – 3:30pm, Wed – 9am – 3:30pm, Thu – 9am – 3:30pm, Fri – 9am – 3:30pm
Week 2 – Sat – D/O, Sun – D/O, Mon – 9am – 3:30pm, Tue – 9am – 3:30pm, Wed – 9am – 3:30pm, Thu – 9am – 3:30pm, Fri – 9am – 3:30pm
Are you passionate about making a difference in the lives of individuals experiencing homelessness and complex needs? We are seeking a dedicated and compassionate Housing Management Worker to join our team.
Our Homeless Service Team helps provide holistic support, care and rehabilitation opportunities for our customers who need it most. As a Housing Management Worker you will deal with all aspects of the Housing Management function, ensuring a high quality professional service is delivered and customer care standards are maintained for Homeless Service clients. Specifically, you will ensure supported accommodation properties are fit for purpose, undertake inspections and fire safety checks, liaise with income teams, key workers and other colleagues across the business on things like rent and service charges, client support and communications, and all aspects of administration and management of housing admissions and customer experience. This role will also include an element of administration tasks to support the team, therefore proficient IT skills would be beneficial.
We are looking for someone who holds a level 2 qualification (GCSE or equivalent), ideally in a relevant field for the role, and has demonstrable skills in IT, particularly Microsoft Office programs. As a Housing Management Worker you will possess excellent communication skills, and the ability to provide life skills and guidance to others. Customer service experience is essential as you will be delivering a high standard service to our customers and clients who use Coastline's Homeless Service. If you have experience working with individuals within the social care sector, or individuals with mental health and/or substance misuse support needs this would be an advantage, however we welcome applications from those who don\'t have this experience but have a passion for supporting people. Experience of working within housing management or an accommodation setting would also be advantageous. An enhanced DBS check and full driving licence are essential for this role.
If you are committed to creating positive change and supporting those in need, we encourage you to apply. Please submit your CV and a cover letter outlining your relevant experience and motivation for this role. Please use the covering letter as an opportunity to show us how you meet the competencies and skills required for this role and anything you think highlights how you are a good fit for Coastline.
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