Fixed term 12 monthsWe're looking for a proactive and data-driven professional to help shape our performance and analytics agenda across the business. In this role, you'll turn data into actionable insight driving operational excellence, enhancing the customer experience, and supporting transformational initiatives. You'll play a key part in developing and embedding performance frameworks, dashboards, and KPIs, ensuring that every decision is backed by evidence and aligned with our mission to deliver moments that matter.What you'll be doingChampion the business-wide performance and analytics agenda, ensuring data and insights drive operational excellence and informed decision-making.Contribute to the development and implementation of performance measurement frameworks, dashboards, and KPIs to monitor and enhance operational delivery.Leverage analytics to identify opportunities for improvement and ensure all operational initiatives elevate the customer experience, in alignment with ourDelivering Moments That Matterethos.Provide robust data and insights to inform and support transformational programmes and strategic initiatives.Assist in documenting, maintaining, and improving standard operating procedures to strengthen operational efficiency and support functions.Collect, analyse, and interpret trends and patterns across operational and financial data sets to inform business performance.Coordinate and manage the content of governance packs for Quarterly Business Reviews (QBRs), ensuring accuracy, clarity, and consistency.The role is for you if…Exceptional analytical and problem-solving skills, with the ability to interpret complex data and deliver actionable insights.Experienced in designing, implementing, and embedding performance frameworks, KPIs, and reporting tools.Proficient in a range of IT systems and applications.Skilled at managing multiple priorities and balancing competing demands effectivelyPersonable and approachable, fostering strong working relationships across teams.Able to identify underlying issues and implement solutions to address root causes.Experience & Qualifications :Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracyExcellent communication and influencing skills with the ability to explain complex information to a wide range of audienceCan demonstrate professional credibility and articulate communication