We are looking for an empathetic and well‑organised individual to join our team as a Funeral Service Specialist (Level One). You'll be the first‑person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branches in Exeter, Newton Abbot, Exmouth and Bovey Tracey, you will take pride in the day‑to‑day running of the branch, support families, maintain high standards, and build trusted local relationships.
Why this role matters
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You are often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Responsibilities
* Support families with empathy, professionalism and attention to detail.
* Arrange funerals that meet family wishes, cultural practices and legal requirements, offering all relevant products.
* Oversee day‑to‑day branch operations, including administration and presentation.
* Liaise with suppliers such as ministers, celebrants and florists.
* Lead chapel visits, as required, supporting the families with their requests.
* Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
* Represent the branch in the local community and contribute to outreach.
* Train in Funeral Conducting to assist with ceremonial duties during peak times.
* Uphold Dignity’s standards of professionalism, care and service.
* Demonstrate compassion, calmness and empathy in emotionally sensitive situations.
* Communicate, organise and administer legal paperwork confidently.
* Work confidently independently, with branch‑level responsibility.
* Be comfortable in settings where the deceased may be resting, including chapel visits.
* Work flexibly, including weekends and on‑call duties if required.
Qualifications
* Desirable: Full UK driving licence (not essential) – ability to travel to client homes and local branches is important.
* Experience in customer service, care or administrative roles is beneficial – complete training is provided.
* Willingness to work flexibly, including weekends/on‑call if needed.
Benefits
* Professional development: comprehensive induction plan and the opportunity to complete in‑house development programmes or pursue a qualification through our apprenticeship programme.
* Commission potential: up to £2,000.00 OTE per annum.
* Bonus potential: reward your hard work and achievements.
* Life assurance cover to secure your family's future.
* Health & wellbeing programme: employee assistance programme that supports your health and wellbeing.
* Holiday allowance: generous leave entitlement of 30–33 days per year, inclusive of bank holidays.
* Pension scheme: contributory pension scheme to help you save for a secure retirement.
Equality, Diversity and Inclusion
We are an equal opportunities employer. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. If you need anything to make the application process more accessible, let us know.
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