Customer Validation Specialist
Hybrid working
£28,000 – £31,000 depending on experience
London Bridge – newly refurbished offices
As our client continues to expand, we are seeking a Customer Validation Specialist to join their Customer Care team.
This role involves conducting thorough validation checks, supporting fraud prevention measures, and ensuring data accuracy in accordance with industry standards. You will work closely with both the Customer Care and Underwriting teams, with a particular emphasis on complex validations that require a high level of precision and sound judgement.
Key responsibilities:
* Perform validation checks across a variety of documents and policies, ensuring consistency with internal systems
* Use fraud detection tools to identify suspicious documentation and escalate cases where appropriate
* Manage inbound enquiries and make outbound calls to customers during the validation process, providing clear explanations and maintaining a positive customer experience
* Accurately record and monitor validation outcomes in line with procedural requirements
* Escalate suspected fraud cases in accordance with established protocols
* Collaborate with Customer Care and Underwriting teams to ensure compliance and consistent service delivery
* Identify trends and suggest opportunities for automation or process enhancements
* Maintain familiarity with our customers and products by occasionally assisting with Customer Fulfilment tasks (telephone, email, live chat)
* Support colleagues by resolving validation-related queries and helping to provide comprehensive responses to customers
What we are looking for:
* Previous experience in customer service or validation operations within a regulated environment (insurance experience is advantageous but not essential)
* Excellent attention to detail and the ability to identify discrepancies quickly and accurately
* Good understanding of document handling and validation procedures
* Confidence in using digital tools and platforms to manage workload efficiently
* Strong written and verbal communication skills
* Ability to work independently while contributing effectively to the wider team
* Experience in fraud detection or compliance is desirable