Job overview To provide administrative support in the booking centre using the electronic booking system and providing administrative support to patients, clinicians and other Trust Staff. Take calls from patients, carers, members of the public and Health/Social Care staff. Adhering to policies and procedures, maintaining strict confidentiality regarding all information concerning patients and staff in accordance with Caldicott Guidance and Data Protection Act 1998. Use of IT packages and Systems. Advert To work as part of a team and individually to provide high quality booking services. Providing an effective and efficient, customer friendly service to all patients and carers. To answer telephone enquiries within the busy call centre from patients and other healthcare departments/ professionals. Electronic and Paper Referrals are processed daily e.g., date stamped and monitored upon receipt using any necessary electronic systems Working for our organisation The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally. Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team. The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work. We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered. The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities. If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you. Detailed job description and main responsibilities Please see attached Job Description Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.