Overview
The Key Account Associate supports the management and development of key customer accounts by building strong relationships, identifying sales opportunities, and delivering customer-focused solutions. The role contributes to revenue growth through effective account coordination, pipeline development, and consultative sales practices aligned with Yokogawa’s commercial strategy. A key focus of this role is supporting a strategic customer, Rolls-Royce SMR (Small Modular Reactors). Training will build a strong understanding of this customer’s business, projects, and requirements. A significant portion of responsibilities may expand to a broader customer portfolio over time as business needs evolve.
Responsibilities
* Account Management
o Support the development and execution of account plans for assigned customers
o Maintain regular contact with customers to strengthen relationships and ensure satisfaction
o Coordinate with internal stakeholders to deliver solutions aligned with customer needs
* Business Development
o Identify and qualify new sales opportunities within existing and prospective accounts
o Build relationships with key decision-makers and influencers
o Support sales activities including customer meetings, presentations, and follow-ups
* Customer Engagement & Solution Selling
o Understand customer needs, challenges, and business drivers through structured engagement
o Assist in developing and presenting tailored value propositions
o Support the sales process from opportunity identification through to closure
* CRM & Pipeline Management
o Maintain accurate and up-to-date records in the CRM system (e.g., Workday)
o Track opportunities, activities, and customer interactions
o Support pipeline reviews and reporting
* Customer Insights
o Gather and share customer feedback to support continuous improvement
o Monitor market trends and competitor activity to identify opportunities
* Compliance & Process Adherence
o Follow Yokogawa policies, sales processes, and compliance requirements
o Ensure data accuracy and adherence to governance standards
* Continuous Development
o Develop product, market, and sales knowledge through ongoing learning
o Participate in training and coaching initiatives
* Key Performance Indicators (KPIs)
o Contribution to sales pipeline and opportunity conversion
o Customer engagement and relationship development
o CRM data quality and activity tracking
o Support to revenue growth within assigned accounts
* Core Competencies
o Customer Focus: Builds relationships and delivers customer-oriented solutions
o Business Insight: Understands customer business context and market dynamics
o Collaborates: Works effectively across teams to deliver results
o Manages Complexity: Handles multiple priorities and adapts to changing situations
* Required Skills
o Basic account management and sales support capabilities
o Strong communication and interpersonal skills
o Ability to understand customer needs and support solution development
o Planning and organizational skills
o Familiarity with CRM systems
What We Promise To Offer
* Competitive salary, level depending on experience, plus incentive package
* Standard working hours are Monday to Thursday 8:30am to 5:00pm, Friday 8:30am to 4:30pm. Flexibility will be required to meet customer and business needs
* Excellent benefits including car allowance, company pension contribution up to 12.5% dependent upon criteria, private medical insurance and healthcare scheme, 25 days holiday plus bank holidays with increments based on length of service
DBS, education, employment and right to work checks may be carried out on all candidates at the offer stage. An assessment may be part of the interview process.
Not Just a Job, But a Career
Yokogawa is a leading provider of industrial automation, test and measurement, information systems and industrial services. Our aim is to shape a better future for our planet through supporting the energy transition, technology, artificial intelligence, and industrial cybersecurity. We are committed to the United Nations Sustainable Development Goals by utilizing our ability to measure and connect.
Equal Opportunity & Diversity
Yokogawa is an Equal Opportunity Employer. We value a diverse, equitable and inclusive culture and will actively recruit, develop, and promote people from varied backgrounds. We do not discriminate based on race, color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, disability, or any other circumstances. We strive for belonging and full potential for all employees.
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