Job Overview
Are you passionate about patient safety and driven to make a meaningful difference? We are looking for someone who brings curiosity, compassion and strong analytical skills to join us as our Patient Safety and Quality Officer (Band 7).
In this role, you will play a key part in embedding the Patient Safety Incident Response Framework (PSIRF) across the Division. You will lead and coordinate Patient Safety Incident Investigations (PSIIs) and learning responses, support staff and families through sensitive and complex situations, and help turn insights into practical improvements that enhance care.
You will work closely with the Patient Safety Lead, divisional governance teams and colleagues across theatres, wards and specialist services, building a positive safety culture and strengthening how we learn from experience.
We are looking for someone with experience in patient safety, systems thinking, human factors or quality improvement—someone confident in influencing, skilled in listening, and committed to delivering high‑quality, compassionate care.
In return, you will join a division that values openness, learning and continuous improvement. You will be supported to develop specialist expertise, shape how PSIRF is implemented, and make a tangible impact across a diverse surgical portfolio.
If you’re looking for a rewarding role where your work truly improves patient care, we would be delighted to receive your application.
Main Duties of the Job
As the Patient Safety and Quality Officer (Band 7), you will support the Surgical Division to deliver safe, high‑quality care by leading patient safety, quality and governance activity. Working with the Quality and Patient Safety Lead Nurse, you will coordinate Patient Safety Incident Investigations and learning responses, using systems thinking and human factors principles to analyse events and develop meaningful improvement.
You will ensure compassionate engagement with staff, patients and families, support Duty of Candour, identify themes and risks, and help translate learning into sustainable action. You will contribute to divisional governance by maintaining accurate risk information, triangulating insights from incidents, complaints and patient experience, and supporting quality assurance and regulatory preparedness.
Alongside this, you will promote quality improvement, encourage innovation, and help teams use data to enhance care. You will support oversight of complaints, ensuring that investigations are timely and lead to improvements in patient experience.
This role also provides visible leadership across the division. You will build effective relationships with clinical and operational teams, offer expert advice, coach colleagues and line manage members of the patient safety and quality team. You will produce clear, high‑quality reports, support monitoring of the safety agenda and contribute to digital developments that strengthen patient safety.
Qualifications and Training
Essential Criteria:
* Educated to degree level or equivalent working experience
* Evidence of continuing professional development in patient safety and quality & improvement
* Professional registration with the NMC or HCPC
Desirable Criteria:
* Teaching or training qualification
* Recognised qualification in patient safety and quality improvement (e.g. QSIR)
Knowledge and Experience
Essential Criteria:
* Knowledge of the NHS patient safety strategy and how it can be implemented.
* Knowledge of systems thinking, human factors understanding and just culture principles.
* Ability to communicate effectively with clinical, academic and all levels of staff.
Desirable Criteria:
* Detailed understanding of Improvement Science and knowledge and experience of developments in the field.
* Experience of involvement in front line delivery of multiple quality improvement programmes and initiatives.
Applicant Requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Note on Right to Work
Due to recent changes in UK immigration and visa rules, applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview – GOV.UK.
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